How do you hard reset it?
Here you go, pick what you need but for me you go;
- Firmware update and check
- Soft Reset
- Hard reset as a last resort (see below in Bold)
From Anthem Support;
Upi replied:
Hi David,
Sorry to hear about your issue, please try the following fixes.
All of these problems may not apply to you, but for the ones that do, please apply the corrective steps.
1.) Make sure the unit is up to date on the latest firmware(available at
www.anthemav.com). As soon as you are finished doing the update, perform a POWER CYCLE.(instructions attached below)
2.) If you are having strange anomalies such as settings getting erased, or you have picture and no sound (or vice versa), then make sure you have the Anthem plugged DIRECTLY into a 15 amp wall outlet, and NOT through a power conditioner, or surge protector, or power bar.
These power conditioners, voltage stabilizers, surge protectors can end up limiting the full electrical signal needed by the receivers to run at 100%.
The same can be said for some high end HDMI cables. Just for testing purposes, try normal, generic quality (perhaps the ones included with some electronics) HDMI cables.
Not to say that ALL of these cables can be troublesome, but We’ve had a few instances with some high-end HDMI cables that didn’t pass full audio and video.(AGAIN, THIS IS NOT TO SAY THAT ALL HIGH-END CABLES
ARE INFERIOR IN ANY WAY, SHAPE OR FORM OR THAT THEY DO NOT WORK !!!)
Please Make sure your HDMI cables are 4K certified and can pass 18.2 Gps of data, if your unit is plugged into any 4K /ultra HD components.
In some cases projectors, whether 4K or 1080p, may require a longer start-up time, and may also require an active/ powered HDMI cable do to the extended length. This may help to resolve the HDMI hand-shake issues.
If Your ‘ATMOS /Height’ speakers are not sending out any sound, please verify Dolby VOLUME is NOT selected if running an ATMOS /Height system under each input(Input Setup), as Dolby VOLUME was designed for ‘surround-sound’.
3.) If you are having trouble connecting to a network, try switching between Auto(DHCP) and Manual.
When you do this, make sure you perform a POWER CYCLE (I’ll attach the instructions below)and then switch again from Auto/DHCP to Manual, or from Manual to Auto/DHCP.
4.) If you are having trouble finding a network, or ARC-software is having an issue finding the device(ANTHEM), then please make sure your wi-fi network is not hidden behind a Firewall(WINDOWS or anti-virus software).
Also ensure that you are not plugged into any type of network-switch.
5.) Finally, if all else fails, I’ll send you the HARD RESET instructions to perform, as a last resort.(available ONLY on the MRX and new AVM60 models)
Please perform a SOFT RESET right after any Firmware update. This will help make sure the unit accepts the firmware update.
FIRMWARE HELP -
GENERATION 2 & 3 : (MRX-310, MRX-510, MRX-710 / MRX-520, MRX-720, MRX-1120)
To get the latest firmware, please go to
Latest Software & Firmware Updates | Anthem®
To check what version of firmware your unit is on, go into your menu, and scroll down to ’System Information", and check the Release Version of your currents receivers firmware.
Please Remember its a zipped file. Unzip and transfer over ONLY the (example):"MRXx20_USB_FW_V2067_2016_10_12.fw " file to a clean formatted(to FAT-32 file format) usb thumb drive.
Nothing else from the download needs to be moved over to the usb thumb-drive.( Do NOT use a USB thumb-drive larger than 32GB, as these can not be formatted to FAT-32 file format.)
When the transfer of firmware from the computer to usb thumb-drive is complete, don’t just pull the thumb-drive out of the computer, do a right click – then SAFE EJECT, or from the menu, find SAFE EJECT.
Then put the USB thumb-drive into the MRX,(back USB port of the MRX-x10 series, or in the front USB port of the MRX-x20 series) and go into the menu, scroll down to system information,
and select “update”, or you can hold down the SELECT button on the front panel, until the front LCD panel shows that it’s started updating.
The receiver will go from 0 to 100% twice, then turn off and on, and once it’s done, the front panel LCD will go back to the usual display and then you can remove the USB.
(NOTE* : If the front LCD panel states " USB update detected", but it seems as though nothing is progressing, please don’t pull the USB thumb-drive out of the MRX yet. This is normal !)
After the firmware is complete and you have removed the USB thumb-drive, perform a Power Cycle /Soft Reset) I’ve Included instructions at the bottom of the page).
ARC DOWNLOADS -
To download firmware and ARC use this link. Please use the links at the TOP of the website page, and do not scroll down to your model/picture, as this will not let you download the attached Calibration File.
Use the ARC links at the top of the page with THE BLUE BOXES next to where you enter the 6-Digit Serial Number from your Calibration MIC. IF you use the ARC links at the bottom, next to your ANTHEM model,
you will NOT be able to enter the Serial Number to download your Calibration File !
Latest Software & Firmware Updates | Anthem®
ARC INFO -
http://www.anthemav.com/downloads/ARC-1_PDS.pdf
ARC ERRORS -
Error Code 0X03 – points to the fact that it can not acquire a signal, but that usually comes down to a finicky connection between the USB port and cable.
Error 0X04 – points to too much background noise.
We’ve seen a bathroom fan/ kitchen range hood, a lawnmower down the street, etc, set off the error responses. IT’S VERY SENSITIVE !!!
Please make sure that the mic is not too close to a hard reflective surface like a sofa(leather) or a glass patio window.
Always check to see if the mic calibration file is also downloaded into WINDOWS/ PROGRAM FILES/ ANTHEM ROOM CORRECTION/ and then look for a file with the serial # on your mic followed by .CAL – It should be in there.
Also check under WINDOW CONTROL PANEL/ DEVICE MANAGER> UNIVERSAL SERIAL BUS CONTROLLERS, or sometimes the mic will show up under Sound/Video/Game controllers and make the mic shows up there.
Click on the ‘VOLUME ICON’ located on the bottom right hand side of your desk top, in the task bar, and perform a Right-Click. SELECT the ARC microphone as the NEW DEFAULT mic,
and make sure the computers own microphone isn’t the selected default mic.
Check the serial # of your microphone. If the 6-digit sticker under the microphone is larger then 310501, then that microphone, will work with Windows 7 and higher only.
If your microphones # is less then that, then it will work with Windows XP & VISTA.
If it falters at a specific speaker, then make sure that the receiver is set up for the correct # of speakers in the ANTHEM’s profile/ config, in the main menu, and also that you’ve checked off the appropriate speakers in ARC.
Please undo all the speaker wiring from the ANTHEM, and re-connect all speaker wires, to make sure no wires are ‘frayed’ as to prevent possible ‘shorting-out’.
Also, please verify Dolby VOLUME is NOT selected if running an ATMOS /Height system under each input(Input Setup), as Dolby VOLUME was designed for ’surround-sound
Lastly, if You are running anytime of home-automation system,(CRESTRON /CONTROL-4 /RTi) then please TEMPORARILY DISABLE/UNHOOK the home automation system while running A.R.C.
The automation system will simultaneously ‘PING’ the Anthem, as will A.R.C., and this can lock-up the unit.
TIPS TO INSTALL DTS Play-Fi App on your phone or tablet -
GENERATION 3 : (PLAY-FI OPTION IS ONLY AVAILABLE ON THE MRX-720, MRX-1120, AVM-60):
1.) on your Android handheld device, permanently close any/all apps. On your iOS/apple hand held device, double-tap the HOME button on your device and ‘swipe -out’ all the apps that are open, to close every app.
2.) restart the hand held device.
3.) click on your SETTINGS icon, and then go into Wi-Fi.
4.) select the PLAY-FI device’s Wi-Fi name that is being broadcast and shown under your possible Wi-Fi sources.
5.) open up your DTS Play-Fi app.
6.) follow the onscreen instructions
If the ANTHEM DOES NOT find a network, follow this link to manually update the Play-Fi Module, through the REAR USB PORT.
- and here is the link to DTS Play-Fi update:
How to do a Manual Play-Fi Product Update - Play-Fi
POWER CYCLE / Soft Reset -
Make sure you UNPLUG the unit from your direct 15 amp wall outlet connection, and press the ‘Main’ Power button 3 times/ once every 3 seconds, while the unit is unplugged.
(ie: Press the Main Power button, count to 3, press it again, count to 3, press it again, count to 3, and press it again… We want to drain all the power, so the unit can not hang on to old settings.)
Once you’ve pressed the main power button 3 times, plug the unit directly back into the wall.
(If you are having network issues, then and go ahead with switching your Auto/DHCP setting to Manual, or Vice Versa, and remember to perform a power cycle.)
HARD RESET -
ONLY USE IS OPTION AS A LAST RESORT, WHEN YOU ARE EXPERIENCING ISSUES and ERRORS THAT CAN NOT BE EASILY CORRECTED AND ALL ELSE HAS FAILED.
Please note before performing the reset, that all settings EXCEPT for any Firmware Update, will be permanently erased.
The unit will be reset to its factory settings… Generally the technical support team will tell you when to do this !!!
With the unit plugged DIRECTLY INTO THE WALL, and Powered OFF.
MRX-520, MRX-720, MRX-1120 & AVM-60
WITH POWER OFF, Hold SELECT and press MAIN POWER on the front panel.
…once you see ‘RESET’ displayed on the front LCD, you can let go of both buttons.
HDR / ENHANCED T.V.’s
Some new 4K t.v. sets may have an HDR or ENHANCED picture function(or their version of it).
A.V. Receiver manufacturers across the board are having issues with this option, and if You Google this, you’ll see just how vast this issue is becoming.
If you notice that a certain 4K source is not passing signal, please try disabling this HDR or ENHANCED option in your devices.
You may be required to unplug, and re-seat the HDMI cable into the port, and then possibly perform a power cycle for a proper restart.
Upi Jhaj
PARADIGM / ANTHEM