I got frustrated earlier with the EPG on Sky Digital and in my anger I phoned them up. They, as I expected, told me to reset the box. I told them that I was resetting the box on a daily basis and (based on the fact that I'm not the only one with the problem) told them that an increase in price does not justify a decrease in service. They gave me the number of the tech department, which I have not yet phoned (plus now it's the middle of the night, and they're all tucked up).... If I call, are they going to try and palm off a faulty box (it's an Amstrad, which to me means that it was faulty before it was designed), or what's going to happen? Just trying to arm myself and not end up having to pay for a duff software download or call-out or anything. Any advice...? Cheers.