UPDATE!! After 2 years. I am replying to my original post from way back when.
At the time of this original post, my OLED65B6P was less than a year old and it was already showing signs of OLED pixel degradation. LG wouldn't cover it, nor would PC Richard and Son (the retailer here in the northeast US) whom I had paid for an extended warranty. I was denied any replacement and/or repairs. It's your fault - as was explained to me. Preposterous!!
I began discussing my OLED problems with Mr O'Keeffe over at RTings.com before they began their absolutely awesome OLED testing. He was nice enough to post my pictures on their site. This was way back of course. I was even contacted by a lawyer who wanted to start a class action lawsuit against LG, but I don't know what had transpired with that. Never heard from him again.
Well, after some time, all I could do was simply give up.
Recently, because my OLED tv had simply degraded beyond the point where one could even bear to watch anything on it, I began researching LED TVs to buy a replacement. I am shocked that OLEDs are still "all the rave", and that reviewers still give them a thumbs up, but pleased that they do warn about OLED degradation. I happened to read a post somewhere that LG was now backtracking and repairing the OLEDs. I figure I try again via their support site. I got no reply immediately. On a whim, I figured I try the retailer again too. Low and behold, they said they would cover it! At first they said they would repair it. Then I asked if I could just get a replacement, and they said yes. They valued the replacement at the price of the latest comparable LG OLED. Of course now, if I was getting a new tv, I wasn't going to get an OLED and wind up with issues again. I went with a beautiful Sony LED. This was all about 2 weeks ago.
LG finally responded yesterday. This is what they said...
"We would not replace or refund the unit as this is image retention and is not covered by LG under the manufacturers warranty. However, we can offer a one time courtesy repair to have the panel on the unit replaced to rid you of the image retention. Please advise if you would like to proceed with the repair option."
Courtesy repair??? I told them I had already gotten a replacement Sony LED from the retailer and that they could take their courtesy and shove it up their
. I did - really.
Anyway, I've attached some shots of how bad things got after owning the OLED for 3 years. Enjoy...
Note the yellow background one, yellows had gone to being green entirely. Awful.
Good riddance LG/OLED. Can't wait for MicroLED!
Kal