Another engineer visit


Distinguished Member
Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they can’t get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb


Distinguished Member
I don't know for sure but I suspect BT have gradually reduced most customers BB speed (including my own) so they can give a guaranteed minimum speed.

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