I sold a Yamaha home cinema receiver in September via a best offer. Buyer paid and I sent it off via Parcelforce.
On the day of receipt of the parcel, I get a return request as follows :
"Reason
Arrived damaged
Comments
Arrived very badly damaged. Lots of parts rattling around inside. Big dent on outside of unit. Only fit for scrap. Do you want me to bin it, rather than send it back?Refund please? From Mark"
I asked the buyer to send it back and got this reply :
"Hi, Cheers for getting back so quick. I can send you photos of the damages to it. They really are pretty bad. If you want it back, I will return it to you, but like I said it is only fit for scrap. Once you have seen the photos, you won't want it back. I binned the box it came in, before I discovered it was damaged. I've still got the bubble wrap. From Mark. "
I asked him again to send it back and got this reply :
"Hi, I have taken the case apart, fixed the broken buttons with blu tack and tape. I've had to bend the case back into shape, screw it back on and fix that with tape. Powered on and it looks promising. I've only connected one speaker so far and tested the dab radio, I'm pleased to say I have got sound from it. I'm am still very disappointed that I have had to do all these repairs when I have paid around £100.00 for it. I reckon I deserve at least a partial refund please? Cheers. From Mark. "
My reply :
"Hello Mark After sleeping on the issue, I am not happy about losing anymore money on the receiver. I paid over £300 new. If you think can use it and enjoy it in the condition it is in, then great. Otherwise please return the item and I will take it up with Parcelforce as they have good records of what state the item was in when delivered. After that I will review the case with Ebay. Have a think and let me know and I will formally accept the return. Thanks "
His reply :
"Hi, I have eventually got it all working, so I have decided to keep it. With all the repairs I have done, I don't think it's worth the money that I paid for it. It has obviously been dropped on the floor to cause such damage. I want a partial refund of £40.00 please? I think that is fair. I'm afraid I won't be closing this case till I get my refund. Cheers. From Mark. "
I have approved the return request and sent him a return label. He hasn't sent the item back yet.
I have reported him to eBay as well. But what I don't want is eBay to automatically refund the paypal money as I will have lost out in every way.
This is my first experience with these type of people. Any suggestions? Is it worth phoning eBay as the online help won't let me progress any further.
On the day of receipt of the parcel, I get a return request as follows :
"Reason
Arrived damaged
Comments
Arrived very badly damaged. Lots of parts rattling around inside. Big dent on outside of unit. Only fit for scrap. Do you want me to bin it, rather than send it back?Refund please? From Mark"
I asked the buyer to send it back and got this reply :
"Hi, Cheers for getting back so quick. I can send you photos of the damages to it. They really are pretty bad. If you want it back, I will return it to you, but like I said it is only fit for scrap. Once you have seen the photos, you won't want it back. I binned the box it came in, before I discovered it was damaged. I've still got the bubble wrap. From Mark. "
I asked him again to send it back and got this reply :
"Hi, I have taken the case apart, fixed the broken buttons with blu tack and tape. I've had to bend the case back into shape, screw it back on and fix that with tape. Powered on and it looks promising. I've only connected one speaker so far and tested the dab radio, I'm pleased to say I have got sound from it. I'm am still very disappointed that I have had to do all these repairs when I have paid around £100.00 for it. I reckon I deserve at least a partial refund please? Cheers. From Mark. "
My reply :
"Hello Mark After sleeping on the issue, I am not happy about losing anymore money on the receiver. I paid over £300 new. If you think can use it and enjoy it in the condition it is in, then great. Otherwise please return the item and I will take it up with Parcelforce as they have good records of what state the item was in when delivered. After that I will review the case with Ebay. Have a think and let me know and I will formally accept the return. Thanks "
His reply :
"Hi, I have eventually got it all working, so I have decided to keep it. With all the repairs I have done, I don't think it's worth the money that I paid for it. It has obviously been dropped on the floor to cause such damage. I want a partial refund of £40.00 please? I think that is fair. I'm afraid I won't be closing this case till I get my refund. Cheers. From Mark. "
I have approved the return request and sent him a return label. He hasn't sent the item back yet.
I have reported him to eBay as well. But what I don't want is eBay to automatically refund the paypal money as I will have lost out in every way.
This is my first experience with these type of people. Any suggestions? Is it worth phoning eBay as the online help won't let me progress any further.