safcalibur
Distinguished Member
So long story short:
i purchased a turtle beach wireless headset as a birthday present for my nephew back in sep 2016. He's been having trouble with them intermittently whereby they wouldnt turn on, have to force shutdown and then they'd be ok again. Come mid Dec the headset is now completely dead. It charges ok as the red light comes on when I plug the headset to charge but they just dont turn on.
I contacted the seller bottom end of dec and explained the problem saying that I believed the item had an intermittent fault and as its failed after less than 3 months I would like to know how they could help. It's been 3 weeks and I havent heard nothing from them. Today I contacted Ebay who said as the purchase was outside their 30 days I would have to contact Paypal who i paid through. Contacted Paypal who said they do not refund for faulty items and bounced me back to Ebay or said I could try a chargeback from my bank.
Can anyone advise what else i could try/do as surely you wouldnt expect an headset to fail so quickly. Is it worth trying the chargeback as I thought that was only if you paid via credit card which i didnt. Cosmetically the headset is in fantastic condition, not a mark or bump on it so I'm sure its not been abused at any point.
Any help appreciated
Thanks
Saf
These are the heaphones (this is NOT the seller I bought them off of though, just a random ebay listing)
TURTLE BEACH EARFORCE XP400 RF WIRELESS SURROUND SOUND GAMING HEADSET XBOX PS3 | eBay
i purchased a turtle beach wireless headset as a birthday present for my nephew back in sep 2016. He's been having trouble with them intermittently whereby they wouldnt turn on, have to force shutdown and then they'd be ok again. Come mid Dec the headset is now completely dead. It charges ok as the red light comes on when I plug the headset to charge but they just dont turn on.
I contacted the seller bottom end of dec and explained the problem saying that I believed the item had an intermittent fault and as its failed after less than 3 months I would like to know how they could help. It's been 3 weeks and I havent heard nothing from them. Today I contacted Ebay who said as the purchase was outside their 30 days I would have to contact Paypal who i paid through. Contacted Paypal who said they do not refund for faulty items and bounced me back to Ebay or said I could try a chargeback from my bank.
Can anyone advise what else i could try/do as surely you wouldnt expect an headset to fail so quickly. Is it worth trying the chargeback as I thought that was only if you paid via credit card which i didnt. Cosmetically the headset is in fantastic condition, not a mark or bump on it so I'm sure its not been abused at any point.
Any help appreciated
Thanks
Saf
These are the heaphones (this is NOT the seller I bought them off of though, just a random ebay listing)
TURTLE BEACH EARFORCE XP400 RF WIRELESS SURROUND SOUND GAMING HEADSET XBOX PS3 | eBay
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