Originally posted by astonbilla
Apocalypse, what has richer sounds done/failed to do?
OMG, where to start.
Back in April I first ordered the Servo 15 and was told they don't stock them in the UK so one would be ordered, they said it should take about 3 weeks which is fair enough. After 4 weeks had passed I rang them up to see the status of the order and was told that it's really hard to get hold of one so there were delays in getting one imported, I was assured that I was still on the list and they would eventually get one.
Another 2/3 weeks had passed and I rang again for the status of the order, now RS said that it was looking doubtfull they could get one as RS just don't deal with Paradigm anymore, he said that the previous price of £499 for the Servo 15 was just to get rid of all their stock. I was of course gutted but I needed a subwoofer so I decided to buy the B&W ASW 675 for £650 using the funds that would have gone on the Servo 15 and knowing full well that the Servo 15 was a superior sub. Literally 1 week after I bought the B&W sub RS announced they were getting Servo 15s back in stock sometime in September (it was about mid-August now). The phrase "sick as a parrot" comes to mind as I'd just spent £650 on the B&W which although very good is no Servo 15. I just had to have a Servo 15 though so again I rang RS and they remembered me as I was still on the list, I was told I should get it 2 weeks ago. So 2 weeks ago came and went with no sub so I rang them up, this time I was told it was
definitely ordered from their warehouse and would be with me last Thursday. Last Thursday came and went with no sub so again I rang them up to see what was happening. RS said it was the warehouse putting the UK power supply plugs onto the Servo 15s that held it up last week but that it again was
definitely put on the list for delivery to the RS branch this Thursday. Yesterday I rang them up and was told it does not appear to be on the delivery truck bringing gear from the warehouse to the shop today, I was told to ring up this afternoon for definite confirmation if it was delivered.
So here we are now, I'm about to ring them up to see what's happened again, if it's not there I've had enough of the aggro and will cancel the order on favour of the HGS18 from Uncle Eric.
There was nobody more loyal to RS than me, my entire system was previously all from RS, even the cables and banana plugs so I can't be accused of being a RS hater. As a company I still love their aggresive pricing policy and on reflection I think I'll still probably use them in the future but atm I don't want to write down my true feelings as the forum has rules against libellous material and rightly so IMO.......................off to phone them up now
Edit - Just rang them and again it's not been delivered, order is now cancelled and Uncle Eric is my new best friend