Well I spoke too soon, my DVD32R is now dead. It just hangs after a few minutes and does not respond to anything. CD / DVD just the same Gutted It is one of the early ones (146?) with the standard 58 drive, not the newer 58s. Software is 3.80. Is it worth reprogramming as it started to misbehave after our power 'outages'? I have tried the master resets but no good, anyone else have any wonder idea on what might be wrong? I will contact helpdesk on monday if I can't fix it, get it collected and sorted at IAG. I will post what happens here as I think the helpdesk have come in for some criticism that perhaps doesn't entirely represent the present situation.