I recently bought some electrical goods from a well-known online supplier, and they duly arrived a couple of days later. I decided to return them in accordance with the suppliers T's&C's, and arranged for Parcelforce (via sendaparcel.com) to do the honours. I paid for a next day service because I wanted to make sure the stuff arrived back with the supplier within 7 days. I also checked that the insurance value was more or less in line with the value of the goods. Parcel was collected as promised. Tracking number obtained (thankfully). Anyway, the day after the parcel was supposed to be delivered, I thought I'd check by looking online. The parcelforce website said this: 15-03-2006 07:30 Tonbridge Depot Undeliverable - insufficient / incorrect address 15-03-2006 02:04 Tonbridge Depot Arrived at delivery depot 13-03-2006 17:08 Gatwick Depot On route to hub So, obviously miffed, I emailed both Parcelforce and sendaparcel.com to find out what was going on. Meantime, before the responses came, 15-03-2006 18:34 Tonbridge Depot On route to hub 15-03-2006 11:27 Tonbridge Depot Rerouted to correct depot 15-03-2006 11:27 Tonbridge Depot Parcel missorted Aha! thought I. OK.. I'll wait and see what happens tomorrow. 16-03-2006 09:55 Oxford Depot Parcel delivered 16-03-2006 09:22 Oxford Depot Out for delivery 16-03-2006 03:52 Oxford Depot Arrived at delivery depot 15-03-2006 23:37 National Hub Sorted in hub Excellent, or so I thought. Having heard nothing from the supplier by Tuesday this week, and noting that a refund had not been applied to my card, I chased them. They claimed that they had no knowledge of the parcel arriving with them, so I pointed them to the Parcelforce website where they could see for themselves that it had in fact been delivered and signed for by them. Anyway, this afternoon, after chasing again, I get the following email from the supplier: We have managed to locate the parcel sent to our goods returns dept, ref. XXXXXXX. The parcel contains two Speedo Junior Scuba sets! What the heck do I do now?????