(Another) Courier Moan... ideas/suggestions?

Discussion in 'General Chat' started by mh123, Mar 23, 2006.

  1. mh123

    mh123
    Active Member

    Joined:
    Apr 2, 2005
    Messages:
    701
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    31
    Location:
    Offshore UK
    Ratings:
    +75
    I recently bought some electrical goods from a well-known online supplier, and they duly arrived a couple of days later.

    I decided to return them in accordance with the suppliers T's&C's, and arranged for Parcelforce (via sendaparcel.com) to do the honours. I paid for a next day service because I wanted to make sure the stuff arrived back with the supplier within 7 days. I also checked that the insurance value was more or less in line with the value of the goods.

    Parcel was collected as promised. Tracking number obtained (thankfully).

    Anyway, the day after the parcel was supposed to be delivered, I thought I'd check by looking online. The parcelforce website said this:

    15-03-2006 07:30 Tonbridge Depot Undeliverable - insufficient / incorrect address
    15-03-2006 02:04 Tonbridge Depot Arrived at delivery depot
    13-03-2006 17:08 Gatwick Depot On route to hub

    So, obviously miffed, I emailed both Parcelforce and sendaparcel.com to find out what was going on. Meantime, before the responses came,

    15-03-2006 18:34 Tonbridge Depot On route to hub
    15-03-2006 11:27 Tonbridge Depot Rerouted to correct depot
    15-03-2006 11:27 Tonbridge Depot Parcel missorted

    Aha! thought I. OK.. I'll wait and see what happens tomorrow.

    16-03-2006 09:55 Oxford Depot Parcel delivered
    16-03-2006 09:22 Oxford Depot Out for delivery
    16-03-2006 03:52 Oxford Depot Arrived at delivery depot
    15-03-2006 23:37 National Hub Sorted in hub

    Excellent, or so I thought.

    Having heard nothing from the supplier by Tuesday this week, and noting that a refund had not been applied to my card, I chased them. They claimed that they had no knowledge of the parcel arriving with them, so I pointed them to the Parcelforce website where they could see for themselves that it had in fact been delivered and signed for by them.

    Anyway, this afternoon, after chasing again, I get the following email from the supplier:


    We have managed to locate the parcel sent to our goods returns dept, ref. XXXXXXX.

    The parcel contains two Speedo Junior Scuba sets! :eek:

    What the heck do I do now????? :lease:
     
  2. chachi

    chachi
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    file a theft/misdelivery complaint with PF unfortunately
     
  3. colinwheeler

    colinwheeler
    Active Member

    Joined:
    Jul 12, 2005
    Messages:
    2,423
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Location:
    Basel
    Ratings:
    +153
    Claim on the insurance!
     
  4. mh123

    mh123
    Active Member

    Joined:
    Apr 2, 2005
    Messages:
    701
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    31
    Location:
    Offshore UK
    Ratings:
    +75
    UPDATE

    I filed a claim with Parcelforce, who told me to deal with Sendaparcel.com

    I tried for over a week to get Sendaparcel.com to acknowledge my complaint; they didn't

    I used www.moneyclaim.gov.uk to claim the cost of the missing goods from Sendaparcel.com

    They didn't respond to the complaint. After waiting the required amount of time, I filed for a judgement, which was granted. Again they didn't respond. Again after waiting the required amount of time, I filed for a recovery action.

    Today, about a week later, I received a letter from their local court bailiff saying that they've recovered the money, and when the cheque clears, it's on its way back to me! :clap:

    Restored my faith in the British legal system, if not courier companies :thumbsup:
     
  5. colinwheeler

    colinwheeler
    Active Member

    Joined:
    Jul 12, 2005
    Messages:
    2,423
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Location:
    Basel
    Ratings:
    +153
    Glad to hear you got a good result out of it!
     

Share This Page

Loading...