leamspaceman
Distinguished Member
- Joined
- Jun 22, 2004
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So... I ordered a pretty expensive item from Amazon. It was £1000.
It was ordered Saturday and supposed to come yesterday... Sunday.
The item didn't show so I went onto chat only to be told that my bank wouldn't authorise the amount.
I called my credit card company and they said no request had been made?
So I called Amazon and was told it wasn't anything to do with payment. I was told that it was an anti-fraud measure to ensure it was a legitimate order. I was told that the checks necessary could now be done over the phone.
So after all this the item was delivered today. I took the parcel from the driver and signed.
Half an hour later I opened the box only to find a bottle of water inside with some brown paper padding. Upon inspecting the box I now noticed the box had been opened previously and re-sealed with clear tape.
I took photos.
I immediately went onto chat.
I explained the situation and was passed onto someone who was an 'expert.'
Once again I explained.
The 'expert' immediately sent what is obviously a pre-written script. It basically said that Amazon have conducted a detailed investigation and can confirm the item was delivered, signed for. They said the driver confirmed that the box was not damaged.
It then went on to tell me that NO refund or replacement will be issued and it is MY responsibility to report this to the police.
So I asked Amazon to call me.
A different guy called me back and said to ignore all I'd been told and that a replacement would be arriving tomorrow.
I did explain that how can Amazon claim to have carried out a 'detailed' investigation during a 5-minute online chat? They hadn't even asked to see the photo's I took.
The agent was VERY apologetic and told me the previous agent would have to be re-trained.
What is happening with Amazon?
Do they hope customers will just accept liability for an item that has obviously been stolen?
All quite stress inducing
It was ordered Saturday and supposed to come yesterday... Sunday.
The item didn't show so I went onto chat only to be told that my bank wouldn't authorise the amount.
I called my credit card company and they said no request had been made?
So I called Amazon and was told it wasn't anything to do with payment. I was told that it was an anti-fraud measure to ensure it was a legitimate order. I was told that the checks necessary could now be done over the phone.
So after all this the item was delivered today. I took the parcel from the driver and signed.
Half an hour later I opened the box only to find a bottle of water inside with some brown paper padding. Upon inspecting the box I now noticed the box had been opened previously and re-sealed with clear tape.
I took photos.
I immediately went onto chat.
I explained the situation and was passed onto someone who was an 'expert.'
Once again I explained.
The 'expert' immediately sent what is obviously a pre-written script. It basically said that Amazon have conducted a detailed investigation and can confirm the item was delivered, signed for. They said the driver confirmed that the box was not damaged.
It then went on to tell me that NO refund or replacement will be issued and it is MY responsibility to report this to the police.
So I asked Amazon to call me.
A different guy called me back and said to ignore all I'd been told and that a replacement would be arriving tomorrow.
I did explain that how can Amazon claim to have carried out a 'detailed' investigation during a 5-minute online chat? They hadn't even asked to see the photo's I took.
The agent was VERY apologetic and told me the previous agent would have to be re-trained.
What is happening with Amazon?
Do they hope customers will just accept liability for an item that has obviously been stolen?
All quite stress inducing