Wonder what would happen if you emailed what happened directly to Jeff Bezos? If he really is still ‘hands one’ like others have said, surely he would see that scenario the same way we would & think the customer service experience was rather unacceptable.So, after a few emails and a phone call, with some very accusational language by Amazon, I got a refund for this 'signed by a neighbour' item.
One of the Amazon representatives said to me 'have you ever had this problem before', I replied, no I don't think so, and he said 'are you sure about that', in a very sinister tone. I said, no nothing I can recall and he then proceeded to tell me that in 2016 the same problem happened and 'if it continues to happen we may not want you to be a customer with us'.
So in the last five years I have placed 758 orders with Amazon according to my account history (various health reasons means I rely on home deliveries over the years) and a rough calculation around £15K all mostly Sold by Amazon items, I rarely return anything, and in 2016 apparently the same issue happened with a random delivered to a neighbour which was never delivered to the neighbour. It was a pack of pillows. £19.99.
So Amazon were basically 'threatening me' all over these orders which amount to a grand total of...£40.16.