MonkeyPrince
Prominent Member
Hi
I've sold items via Amazon over the last 5 years or so, and carefully and dilligently maintained 100% feedback.
I describe my items very accurately, I post promptly and maintain good comms with buyers (I mainly sell the odd phone, camera, book etc.).
I tried to list an item for sale last week and saw that my seller account had been suspended permanently
I contacted Amazon and received the following reply;
In the same period I had sold a camera for £350 and received instant positive feedback.
Would Amazon really cancel a healthy and honestly run account over something like that?
And as for their position of no contact/explanation/reversal... I'm astounded to be honest.
When I think how many times I have gone above and beyond for the benefit of the seller (as I have done on eBay and here) it makes me even more frustrated.
I've emailed them politely every 2 days since it happened and surprise, surprise - no reply.
Have any of you encountered a similar problem, or can anyone offer any advice please?
Thanks
I've sold items via Amazon over the last 5 years or so, and carefully and dilligently maintained 100% feedback.
I describe my items very accurately, I post promptly and maintain good comms with buyers (I mainly sell the odd phone, camera, book etc.).
I tried to list an item for sale last week and saw that my seller account had been suspended permanently
I contacted Amazon and received the following reply;
Hello,
We removed your selling privileges because your account failed our review process. Due to the proprietary nature of our business, we do not provide detailed information about this process. (so they won't tell me why they suspended the account)
After a review of your account by an account specialist, we have decided not to reinstate your selling privileges. (so they won't reverse the decision)
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered. (so they won't answer any emails or give any further info)
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well. (so basically a life ban with no explanation)
Regards,
Seller Performance Team
The only 'blemish' I've had in dozens of transactions was quite recently. I sold a phone case for £13 ish. 6 weeks later I heard from the buyer that they hadn't received it in the post. I immediately refunded without question, as by that time I had disposed of the proof of postage We removed your selling privileges because your account failed our review process. Due to the proprietary nature of our business, we do not provide detailed information about this process. (so they won't tell me why they suspended the account)
After a review of your account by an account specialist, we have decided not to reinstate your selling privileges. (so they won't reverse the decision)
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered. (so they won't answer any emails or give any further info)
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well. (so basically a life ban with no explanation)
Regards,
Seller Performance Team
In the same period I had sold a camera for £350 and received instant positive feedback.
Would Amazon really cancel a healthy and honestly run account over something like that?
And as for their position of no contact/explanation/reversal... I'm astounded to be honest.
When I think how many times I have gone above and beyond for the benefit of the seller (as I have done on eBay and here) it makes me even more frustrated.
I've emailed them politely every 2 days since it happened and surprise, surprise - no reply.
Have any of you encountered a similar problem, or can anyone offer any advice please?
Thanks