Android Sony TV and sound system audio issue


Novice Member

I have a 10yr old Sony Bdv-e300 sound system connected to a new Sony android Kd-43xh8096 TV. They are connected with hdmi and optical cable. Bravia sync is enabled and the TV remote controls everything but .... although it controls the system volume you can't use it to turn the volume down so that you can't hear it. If you use the mute on the remote it turns silent. If you turn it up and back down so it displays zero again, you can still hear sound and it's louder than before. The only way of reducing the volume so that you can't hear it (other than switching mute on) is to use the remote from the sound system. Anyone had this before ?

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