I have recently had a new Sky+ installation as the subscription had run out on our existing box and it was starting to develop a couple of faults (which I now seem to have cured by reformatting the hard drive). We were previously using a Thompson box, however the new one that has been fitted is an Amstrad unit. I asked the engineer if Amstrad were the only units they fitted and he said that the do get the odd Pace or Thompson boxes but they are few and far between. Anyway I have noticed that with the Amstrad box the picture seems softer and less defined and also seems to suffer quite badly with pixelation. I have reconnected the original Thompson box and it is definitely a better quality image, so the new dish and cabling has not caused an adverse effect. I have spoken to Sky this evening to let them know that I am not happy with the equipment and requested that they replace the box with either a Thompson or Pace unit and they advised that while they can send an engineer out they cannot guarantee that he will be carrying a different box. I did point out that this could potentially be a waste of both mine and their time. Has anybody else come across a similar issue with the Amstrad units or have I just fallen unlucky? I don't want to commit myself to a 12 month contract with a box I am not 100% happy with. So the options I have i either to cancel it or see if there is any way I can pair my viewing card with the old better quality Thompson unit. Does anyone know if that is even possible? Anyway, sorry for the essay as a first post but any help is greatly appreciated.