Ambilights staying on with dark/black scenes - When will Philips finally fix it?

[J40NYR]

Ambilight brightness for me is broken also. No matter what I do when I change the setting and go back it reverts to the previous number.

Also my remote has started not responding every few seconds. Randomly you have to press enter 5 times before it registers

urgh

 

[Viruslav]

Hi Viruslav,
Sure, download link is in your PM.

Thank very much! This version fixed the issue for me only in Game mode.

 

[Darbo]

Ambilight brightness for me is broken also. No matter what I do when I change the setting and go back it reverts to the previous number.

Also my remote has started not responding every few seconds. Randomly you have to press enter 5 times before it registers

urgh

Have you changed the batteries? Not telling you how to suck eggs but I've done it myself, slapping the control against my thigh just to try and get it to work when all i had to do was changes the batteries, easy to forget when they last so long these days.

 

[DenMVal]

Hey all, I recently got a software update for the 806, firmware version 001.002.092.200. What I have noticed is the ambilight is massively improved on dark scenes but could be better. The ambilight colour seems a little washed out still even at max saturation (not all sides mainly the top). The VRR seems to have been broken when the Xbox outputs at 4k 120htz if flickers every now and again, didn’t t do this with .026. The input select for the HDMI’s taking an age and not displaying the Xbox signal despite showing that it has seen a signal showing 120 frames but no image, which eventually pops up with multiple selections of the same input (and a reboot).Also I too have had issues with a remote experiencing delays changed the batteries and still took a few presses, it’s like it needs to be woken up, but the behaviour is not predictable. I have also noticed more issues with apps dropping sound for short period. Also the Apple TV app auto adjusted the scene aspect ration mid episode which resulted in a stretched image, was only corrected after exiting the app and relaunching.
Also after the update the freeview plus app was broken as it is clearly baked in but would not work giving me the must accept terms to use and then bombs out, could only fix by reinstalling the TV (massive pain in the ass having to sign into all the apps again). Philips / TP Vision need to sort their crap out! People need to be sacked or better still publicly flogged for this utter infestation of what is an incompetently designed, executed and marketed with lies, pile of good for nothing expensive wall art which may or may not show a video signal and provide sound.

 

[DenMVal]

I am also pretty annoyed with influencers and reviewers as they are clearly being rewarded for favourable reviews as I have really struggled for find a review with any issues in it. My question is are they being told to ignore the issues (I’m guessing for reward) or are they just not testing it properly?

This is a rhetorical question.

 

[Iruwen]

I guess when you're just going through the basics by your regular checklist with limited time you won't see some or most issues. Image quality and sound are great, but I didn't notice the random speaker noise when the TV is off until I've been in Home Office in my livingroom today. Doesn't bother me, but If the TV was in my bedroom I'd return it as it's loud enough to wake me up.

 

[Viruslav]

Hey all, I recently got a software update for the 806, firmware version 001.002.092.200. What I have noticed is the ambilight is massively improved on dark scenes but could be better. The ambilight colour seems a little washed out still even at max saturation (not all sides mainly the top). The VRR seems to have been broken when the Xbox outputs at 4k 120htz if flickers every now and again, didn’t t do this with .026. The input select for the HDMI’s taking an age and not displaying the Xbox signal despite showing that it has seen a signal showing 120 frames but no image, which eventually pops up with multiple selections of the same input (and a reboot).Also I too have had issues with a remote experiencing delays changed the batteries and still took a few presses, it’s like it needs to be woken up, but the behaviour is not predictable. I have also noticed more issues with apps dropping sound for short period. Also the Apple TV app auto adjusted the scene aspect ration mid episode which resulted in a stretched image, was only corrected after exiting the app and relaunching.
Also after the update the freeview plus app was broken as it is clearly baked in but would not work giving me the must accept terms to use and then bombs out, could only fix by reinstalling the TV (massive pain in the ass having to sign into all the apps again). Philips / TP Vision need to sort their crap out! People need to be sacked or better still publicly flogged for this utter infestation of what is an incompetently designed, executed and marketed with lies, pile of good for nothing expensive wall art which may or may not show a video signal and provide sound.

No update on my TV yet. I'm in Bulgaria, if that matters. How did you get yours? Although I don't expect a big difference between 001.002.092.200 and 001.002.092.000 which I already have.

 

[DenMVal]

No update on my TV yet. I'm in Bulgaria, if that matters. How did you get yours? Although I don't expect a big difference between 001.002.092.200 and 001.002.092.000 which I already have.

So it appears that the support team targeted my TV for the update as I have an open support ticket with them.
Had a few developments since then. I did a one button reset which took. The firmware back to 233.026 however the ambilitght stayed fixed and the VRR issues disappeared although I still have many issues. The retailer who I kept in copy saw that philips support did pretty much nothing in 11 weeks so they replaced the TV with a new 77OLED806 which came with firmware 233.026 and has working ambilight but again all the same issues, and this set doesn’t have a firmware update available.
my support ticket is still open and have have very little from philips support (pretty much nothing).

 

[Viruslav]

Now I'm wondering something else: Are motion artefacts on the dual-chip 936 and 986 (much) higher than those on single chip ones? Because I saw some websites mentioning motion artefacts on 9 series but not on 8.

 

[Ronner]

Update to this thread, Philips has released a firmware update (TPM211EA_R.001.002.114.203) that seems to bring back the previous functionality of the Ambilight system. Now in the "Game" preset, the lights go back to off during dark/black scenes/portions of the screen.

Unfortunately that is the only preset that has "all off" on the lights. I would've loved the Natural preset to have them all off as well as the Game preset responds a bit nervous, but I'll take this over the previous faulty unusable state any day.

 

[iMohMoh36]

Just done the update but unfortunately this hasn't fixed the issue for additional hue lights. Disappointed but just expect it at this stage.

 

[erentil]

in this video it is clear that the additional hue lights the dude uses, as mentioned in the description (Hue GO,Outdoor Lightstrip,GU10 spots) in the black scenes go out completely,for example at 0:30. His TV (Philips 70PUS7855 / 12 ) is a model of 2020. I can not understand why on my own TV (806) this does not happen.

 

[Viruslav]

Probably Philips got it backwards and implemented complete lights off for LCD LED TVs but not for OLED ones? Or the dude in the video has used game mode..?

 

[erentil]

It does not matter if it is in game mode or not but that it works properly on its own TV while in mine with the same hue lights this does not happen in every mode.

 

[erentil]

This TV, 70PUS7855 has Saphi OS.Maybe this is the difference.Oled 806 has Android. I guess that is why his hue lights ,goes out in the black scenes

 

[iMohMoh36]

Last I spoke with Philips in Feb/March they said it was being addressed in the next update but I wouldn't hold out hope. It's very poor of Philips to advertise a feature and benefit of their Hue bulbs which then don't actually work..