Pretty useless reply really. So they took your money and delivered it quickly? Big deal. Have you had dealings with Amazon when something went faulty?
A conman loves to take your money. But try and get it back if it's faulty!
Who p*ssed in your cornflakes?
He asked about the all round experience. I think delivery time is a very important part of the experience. I don't want to be sitting around all day twiddling my thumbs waiting for a TV... when I order a TV and they say it'll be there before 1pm then I expect it to arrive before 1pm. Amazon did this, and it's the only time I've ever ordered something large online that has arrived when specified. Do you not think that is important? Have you seen some of the threads about Pixmania and their deliveries?
With regards to faulty goods... well, I know my rights and I know how to go about getting things sorted. If it was faulty I'd ask for a refund, I wouldn't even bother asking for a replacement as that's a can of worms... by law if the item is faulty (not fit for the purpose, not of merchantable quality etc) then you are entitled to a full refund... it is at their discretion as to wether they replace it or not... and this is where the can of worms gets opened (i.e manufacturers 'dead pixel' quota for replacements).
Also, people forget about the power of the letter, they expect to make a phone call and the 15 year old ont he other end of the line is going to get things to happen for you... if a supplier doesn't play ball you write them a letter... sounds simple but once your complaint is down in writing it becomes very hard to ignore.
But anyway... in short, there's no need for you to act the tw*t... my response was more than valid.
