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Everything I've watched on Amazon Prime has that horrible Hobbitty look to it, i.e. sharp images but weird and plastic-looking. I've got a decent telly. Anything I can do or must I learn to love it? Is it because it's American and I'm English??
Late last night I saw Bullet was on there list of films and it looked like an old VHS, yet last week I was watching something in just HD and the quality of picture was nudging Grand Tour.
So it could have been the source in your case.
Id try looking at Grand Tour for 4K and Lucifer for HD which Id say are both very good picture quality and if there waxy something wrong with the setup/gear.
We watched a Prime-offered film the other night and pq was definitely not brilliant, but audio was fine, although stereo not 5.1. Some of it must be source dependent, because other stuff that we we've watched, like Chicago Med, was fine.