After some advice here. I bought this item. NETGEAR WNDR4720-100UKS Centria WNDR4700 Storage Router (2TB Storage): Amazon.co.uk: Software These Netgear routers should be closer to £300, so I knew there was an issue. But I expected my order to be cancelled. They have sent me a letter with a software license. The item name and description quite clearly is a router, my money has been taken, and as far as I'm concerned we have a contract for them to supply. I've emailed them, and they have replied back that I should return the software license at my own cost. One of the problems is this is a marketplace seller based in Germany, so I have absolutely no idea how I stand with regards to trading standards or trying to enforce them supplying the specified item. If this was a UK supplier I'd be quite comfortable with following up, but I really do have no experience at all when it comes to multiple jurisdictions. Any suggestions?