Amazon item "mis-description"

Discussion in 'General Chat' started by Squiffy, Mar 12, 2013.

  1. Squiffy

    Squiffy
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    After some advice here.

    I bought this item.

    NETGEAR WNDR4720-100UKS Centria WNDR4700 Storage Router (2TB Storage): Amazon.co.uk: Software

    These Netgear routers should be closer to £300, so I knew there was an issue. But I expected my order to be cancelled.

    They have sent me a letter with a software license. The item name and description quite clearly is a router, my money has been taken, and as far as I'm concerned we have a contract for them to supply.

    I've emailed them, and they have replied back that I should return the software license at my own cost.

    One of the problems is this is a marketplace seller based in Germany, so I have absolutely no idea how I stand with regards to trading standards or trying to enforce them supplying the specified item.

    If this was a UK supplier I'd be quite comfortable with following up, but I really do have no experience at all when it comes to multiple jurisdictions.

    Any suggestions?
     
  2. captainarchive

    captainarchive
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    You can start a dispute with amazon against the third party seller. I had a similar problem with something described as brand new, clearly not being so and Amazon refunded me without question, including the return shipping costs..
     
  3. simonblue

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    The same as above dont let them mess you about.
     
  4. IronGiant

    IronGiant
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    Was there just the photo of a CD there when you bought it? It looks like you've been persuaded to buy just the software, is it NETGEAR ProSafe VPN Client Professional - license VPNG01L-20000S ? that normally retails on it's own for~£60 with the same ASIN number; this is from your ad:

    The seller seems to have shut up shop, but they were down as a software seller seller
     
  5. Squiffy

    Squiffy
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    There was no pic when I bought. And I can see the lower half of the ad does show software, but the title and technical description are for the router.

    It is the license you mentioned IG.
     
  6. m@rk

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    As the others have said, contact Amazon directly.

    The product description has recently been updated and Amazon can see that so speak to them, explain the problem and let them deal with it. They are pretty good with this sort of thing.
     
  7. RBZ5416

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    I'm afraid I have little sympathy with these cases of trying to take advantage of a pricing/description error. You say yourself that you were fully aware of the value of the router, yet tried to take advantage of a price of what, some £50? And now it's backfired you've got the hump over the cost of posting it back.

    Clearly what you should have done, knowing that the price was totally unrealistic, was contact the seller for clarification before placing your order.
     
  8. Squiffy

    Squiffy
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    No, clearly the seller should take responsibility for what they sell. I didn't mis-describe the item, they did. I was entirely within my rights to attempt to buy for the price they were offering. And they are clearly out of order for attempting to charge me for a return of an item that they mis-described.
     
  9. IanW1977

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    Buyer beware
     
  10. simonblue

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    I am with you on this seller should take responsibility for the goods they sell :)
     
  11. blue max

    blue max
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    In this instance, it could be that the seller was hoping to confuse. Seems like a lot of trouble for all concerned. Hope it all ends well.
     
  12. RBZ5416

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    Pity anyone making a pricing error in the classifieds here then.
     
  13. Squiffy

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    What is your problem?

    They made the error. They had the option to cancel the order if they realised it was a mistake, and I would have accepted that.

    But they took my money, and sent me items not as described. That is their responsibility, simple as that.
     
  14. IronGiant

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    I'm not sure that it's an error... :(

    There seem to be a few of these disks with the product description giving the product dimension as 20.6 x 25.6 x 8.5 cm ; 9 g, which is the correct size for the box the router would come in.

    eg: http://www.amazon.de/NETGEAR-ProSafe-Client-Professional-VPNG01L-20000S/dp/B00511ITL0

    and your original ad's title has since been changed to: SOF Netgear PROSAFE VPN PROFESSIONAL / 1 License
     
    Last edited: Mar 13, 2013
  15. RBZ5416

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    But equally quoting a weight of 9g.

    I dare say that much like Ebay, when listing on the Marketplace there's a facility to auto complete details of the listing from Amazon's database. If it were a deliberate attempt at a scam I doubt very much if the OP would have received any reply, never mind a willingness to accept a return.
     
  16. IronGiant

    IronGiant
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    Good point Croc :thumbsup:
     
  17. simonblue

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    Yes but its up to you to check the prices you put on any goods,not for the buyer.
    So you never pick up a bargain :D
     
  18. Squiffy

    Squiffy
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    The seller has confirmed they will refund my return postage. I just went through the Amazon returns procedure and sent them a message about it.
     

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