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Question Amazon 4k shows disappeared & now in 1080p

Discussion in 'Film & TV On Demand Streaming Services' started by Southern soul, Dec 10, 2017.


    1. Southern soul

      Southern soul
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      I have just watched the new grand tour and noticed it was being shown in 1080p instead of 4k like the previous series, i then noticed the 4k shows have disappeared from the main home screen (shows like the tick are now in 1080p), i have contacted amazon and they have told me that the new grand tour is no longer in 4k and all the other shows should be in 4k? so i tried to watch the original grand tour and it now outputs in 1080p not 4k.

      the tech person asked me to log out and log back in, i did that and no change. he then asked me to un-install the app on my samsung led and re-install it, i did that and no change.
      he asked me to see if there was any upgrades available on my samsung tv, nope no updates.
      he then asked me to wait 24hrs and try again, done that... no change!

      anyone know what's going on? if my 4k content is not going to be available then i will cancel the subscription.

      My download speed is 38mbps
       
      Last edited: Dec 10, 2017
    2. pwood

      pwood
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      I have a Sony XE9305 and have found the Amazon app to be poor at starting UHD content despite using homeplug and well over 30 meg connection. Netflix is fine.

      Anyway last night I watched the the first episode of Grand Tour and as usual it stuttered and played 480 and then full on Ultra HDR and looked amazing but I stopped halfway as it was a bit late. I have just tried to start where I left off last night and it’s only in available HD and yet other shows are still in Ultra HD such as American Gods, Tick etc. Surely this points to Amazon being unable to cope with demand and or poor app support for various manufacturer equipment.
       
    3. Southern soul

      Southern soul
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      Do you still have the 4K shows section on your home screen?
       
    4. pwood

      pwood
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      I just checked again and there is no 4K section. There is a buy or rent 4K movie section but when you check the movies they are only available in HD. I cannot uninstall the Amazon app as it’s a system app on Android but have cleared cache which as expected was a waste of time.

      Can anyone with an Amazon Ultra HD box let us know what’s available. Thanks
       
    5. invisiblekid

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      Not really no.

      To get UHD HDR Grand Tour, I had to go into "Original Content" and they had two GT Thumbnails. One HD one UHD.

      It's a total mess. And I thought Netflix was bad at finding content.
       
    6. Southern soul

      Southern soul
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      I don't even have the 2 thumbnails for GT, i have tried everything that used to be in 4k and it's all outputting in 1080p HD now.
       
    7. pwood

      pwood
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      No GT at all in original content section showing in my app. LoveFilm gets killed off as everyone’s streaming apparently so erm make sure we can properly stream then
       
      Last edited: Dec 10, 2017
    8. crybo

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      Same problem on my LG C6. Tried uninstalling, checking my amazon account to see if something had been switched off. Allowing you to rent UHD content though.
       
    9. pwood

      pwood
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      I have emailed Amazon and made it clear my setup is not the issue.
       
    10. RWS

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      I am have no the same problems too!
       
    11. Southern soul

      Southern soul
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      I think amazon are trying to f*** us over! I’ve just cancelled my subscription, if they rectify the problem I will reinstate the membership.
       
    12. mjcairney

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      I just checked on my Nvidia Shield and, funnily enough, I can see both seasons of Grand Tour in 4K UHD but the only other such content I can see is Movies for rent or sale.

      Weird!

      Martin.
       
    13. pwood

      pwood
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      That is weird. Looks like they cant cope with demand or an update went wrong. I have yet to hear back from Amazon. Might call later.
       
    14. Southern soul

      Southern soul
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      I will do the same, I think the more people complain the better the chance of this being resolved.
       
    15. crybo

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      Works fine from my Xbox One S. Seems to be a problem with the app on my C6.
       
    16. pwood

      pwood
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      I just called Amazon and the call taker had had a similar call not that long ago as well. It’s is being passed to their technical team.

      I just checked back into my Amazon App and now THE TICK And a few others are showing again as being available in UHD albeit GT is still in fuzovision.
       
    17. pwood

      pwood
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      Looks like only certain apps are affected then. Sony Android, LG and Samsung so far to different degrees.
       
    18. crybo

      crybo
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      Now working again on my C6. Grand Tour looking amazing.
       
    19. pwood

      pwood
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      Well what do you know it’s sorted on my Sony.
       
      Last edited: Dec 10, 2017
    20. Southern soul

      Southern soul
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      It’s not been fixed for Samsung’s mine is still down.
       
    21. Southern soul

      Southern soul
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      Phoned amazon, funny enough after 30 minutes all is well, GT in Ultra HD [emoji106]
       
    22. pwood

      pwood
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      It is still pretty poor often defaulting to Hdr 1080p or HDR if you ffwd or rewind or restart playback on S2 GT. No issue with S1 though which latched onto ultrahd within a few seconds which suggests they can’t cope with the demand to stream this show.
       
    23. marcd5123

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      This can't be Wright for Amazon a flagship programme like The Grand Tour only in 1080P and not in HDR ??? Wow what going on .
      Tried watching on my LG 49 SJ800V 2017 model .

      Wow Netflix streams all their main Originals in 4K Dolby Vision is Amazon that seriously behind .Season 1 was in 4K
       
    24. scotth76

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      Getting it in 4k with her on my lg no problem looks great
       
    25. scotth76

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    26. Garrett

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      I have Samsung TV and watched The Grand Tour in UHD on Friday even though not as easy to find on the app as it was which the list now seems to have reduced drastically e.g. there's no list for recently added films which there was up to the other weekend. I explained on Friday in the TV forum how to get it in The Grand Tour thread and here it is again.
      Go to the list on the very left of the screen and select TV it then should be one of the first things to pop up both in standard and UHD.
      I do notice it does seem to start in 1080 and the switch to UHD.
       
    27. Garrett

      Garrett
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      1.jpg 2.jpg 3.jpg
       
    28. Daddy

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      Wow! Massive thanks to everyone who helped out on this one. I had posted same issue last night in the LG OLED forum - didn't realise it was wider issue.

      I just went to check and I got the UHD 4K TV lane back along with episode 1 of GT in glorious UHD HDR! So I guess Amazon must have tweaked the knobs and dials at their end in response to the calls today.

      So once again - big thanks from me! :thumbsup:
       
      Last edited: Dec 11, 2017
    29. Varsas

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      Just for info...I watched GT in UHD/HDR at about 12:10 on Friday on an 2015 LGEF950V...so that's odd. Maybe it was working and then stopped (due to demand?).
       
    30. Toon Army

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      Tried watching GT and Le Mans which are both available in the 4k section on the inbuilt app of my Sony XE9005. The titles when played state they are UHD, however the menu at the bottom of the display state 1080P HDR. Emailed Amazon this afternoon and waiting for their response.
       

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