Hi my pace had to be replaced by an amstrad box and one of the engineers came and was giving me a refurb but luckily that broke and he wasn't a heights specialist aswell but he phoned up and he told told his problem and went off to his round.
Straight afterwords I spoke to sky again and they were only offering refurbs but then I said can't you ask the engineer to have a look at the cabling because it keeps on saying unlocked. They said yes and it was booked for yesterday. The engineer who came out was very understanding and I told him what happens so he did all the tests etc and found out it was a box issue. He was giving me a refurbished box and he said that you shouldnt go for one because you've only had my Amstrad for 2 -3 weeks etc. So I phoned up sky and I told them about the situation and they were saying it shouldn't have been a refurb. They phoned me back today (25th January to see when I was availiable). I even got the agents extension number so if there are any problems I can give them a call and they were ringing on my mobile and I got their alternative number as well.
Overall I am very pleased how sky deal with me and technically they have renewed our warrant until next year and renewed our 90 day new to new box replacement. Instead of this year we have the warranty until next year now. £50 a month is well worth it.
Straight afterwords I spoke to sky again and they were only offering refurbs but then I said can't you ask the engineer to have a look at the cabling because it keeps on saying unlocked. They said yes and it was booked for yesterday. The engineer who came out was very understanding and I told him what happens so he did all the tests etc and found out it was a box issue. He was giving me a refurbished box and he said that you shouldnt go for one because you've only had my Amstrad for 2 -3 weeks etc. So I phoned up sky and I told them about the situation and they were saying it shouldn't have been a refurb. They phoned me back today (25th January to see when I was availiable). I even got the agents extension number so if there are any problems I can give them a call and they were ringing on my mobile and I got their alternative number as well.
Overall I am very pleased how sky deal with me and technically they have renewed our warrant until next year and renewed our 90 day new to new box replacement. Instead of this year we have the warranty until next year now. £50 a month is well worth it.