amazing customer service by sky

fuzzys

Banned
Hi my pace had to be replaced by an amstrad box and one of the engineers came and was giving me a refurb but luckily that broke and he wasn't a heights specialist aswell but he phoned up and he told told his problem and went off to his round.

Straight afterwords I spoke to sky again and they were only offering refurbs but then I said can't you ask the engineer to have a look at the cabling because it keeps on saying unlocked. They said yes and it was booked for yesterday. The engineer who came out was very understanding and I told him what happens so he did all the tests etc and found out it was a box issue. He was giving me a refurbished box and he said that you shouldnt go for one because you've only had my Amstrad for 2 -3 weeks etc. So I phoned up sky and I told them about the situation and they were saying it shouldn't have been a refurb. They phoned me back today (25th January to see when I was availiable). I even got the agents extension number so if there are any problems I can give them a call and they were ringing on my mobile and I got their alternative number as well.

Overall I am very pleased how sky deal with me and technically they have renewed our warrant until next year and renewed our 90 day new to new box replacement. Instead of this year we have the warranty until next year now. £50 a month is well worth it.
 

stevelup

Distinguished Member
I have to admit to being slightly puzzled by this post.

It details two faulty boxes, three engineer visits - all of which may have involved someone taking time off work.

It details an attempt to fob you off with a used box when your original one was only a couple of weeks old.

Sounds like a farce rather than amazing service!
 

jwball

Active Member
I wouldn't be singing their praises after that shambles.
 

b_yead

Active Member
Hi my pace had to be replaced by an amstrad box and one of the engineers came and was giving me a refurb but luckily that broke and he wasn't a heights specialist aswell but he phoned up and he told told his problem and went off to his round.

Straight afterwords I spoke to sky again and they were only offering refurbs but then I said can't you ask the engineer to have a look at the cabling because it keeps on saying unlocked. They said yes and it was booked for yesterday. The engineer who came out was very understanding and I told him what happens so he did all the tests etc and found out it was a box issue. He was giving me a refurbished box and he said that you shouldnt go for one because you've only had my Amstrad for 2 -3 weeks etc. So I phoned up sky and I told them about the situation and they were saying it shouldn't have been a refurb. They phoned me back today (25th January to see when I was availiable). I even got the agents extension number so if there are any problems I can give them a call and they were ringing on my mobile and I got their alternative number as well.

Overall I am very pleased how sky deal with me and technically they have renewed our warrant until next year and renewed our 90 day new to new box replacement. Instead of this year we have the warranty until next year now. £50 a month is well worth it.

You must be one of the very few who actually received proper customer service from Sky. It's a totally different story for the rest of us!
 
You must be one of the very few who actually received proper customer service from Sky. It's a totally different story for the rest of us!

I think hes easily pleased...

My 4th HD box is due to be swapped this tuesday! - Not holding my breath as I cant imagine them turning up on time and have told them not to bother coming with a thomson refurb or samsung/amstrad box!
 

Anoraknophobia

Active Member
The original post must be a joke - I've spent well over an hour on occasions before so called Sky Customer Service even bothers to answer the 'phone ! :boring: - and ( as people have already said, the "service" described sounds like a right farce ! .:rotfl:

The skies are darkening with the wings of chickens coming home to roost for Sky now - More and more people are abandoning Sky and their Sky high monthly charges and going the Freesat route. :hiya: This trend will only increase as the HD content on Freesat increases. .:clap:
 

DJ Dave

Active Member
LOL

This just about sums Sky up. :rotfl:

If that's "amazing customer service" I dread to think what bad customer service is. :eek:
 

Zayna

Standard Member
Don't know about o/p being marvellous service, but I'd like to sing their praises if I may...

Appointment was booked for Saturday, they text me at the beginning of the week to confirm, the engineer rang me the night before to confirm he'd be at my house between 2pm - 4pm.

He arrived at 3pm, put dustcovers on his shoes (!), fitted a new dish, cable and box, gave me a brilliant demo, gave me another remote for the tv upstairs which has a magic eye, and even tuned the remote in for me.

Full marks for Sky.
 

Mr Moon

Active Member
A question for Fazzza & Zayna:

do you work for sky??

:D:rotfl:
 

SkyBloke77

Active Member
No, and this is the first time I've ever been able to give them a compliment!

Have you let them know yet, send them an email or a letter. This will be fed back to the engineer and his team manager. It will serve as an example to others to meet the same standards. To be honest this is how most engineers are now. Everybody always reports the bad things, but the good things never get back.
 

fuzzys

Banned
Don't know about o/p being marvellous service, but I'd like to sing their praises if I may...

Appointment was booked for Saturday, they text me at the beginning of the week to confirm, the engineer rang me the night before to confirm he'd be at my house between 2pm - 4pm.

He arrived at 3pm, put dustcovers on his shoes (!), fitted a new dish, cable and box, gave me a brilliant demo, gave me another remote for the tv upstairs which has a magic eye, and even tuned the remote in for me.

Full marks for Sky.

Thats what Leon (engineer) did as well and he was wearing dust cover shoes and he said that don't take the box etc and he even said he didn't mind if I told sky about what I had to say etc.
 

fuzzys

Banned
A question for Fazzza & Zayna:

do you work for sky??

:D:rotfl:

No, I do it on my dads behalf due to the fact he is always busy at work or on holidays abroad (Lucky him).
 
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Anoraknophobia

Active Member
Have you let them know yet, send them an email or a letter. This will be fed back to the engineer and his team manager. It will serve as an example to others to meet the same standards. To be honest this is how most engineers are now.

So you still think that Sky Fitters are Engineers ? ! .:rotfl:
 

SkyVanMan

Active Member
Cheif train spotter for the south region I should think. We, are digital accredited engineers, arnt we skybloke ! Lol.:smashin:
 
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Anoraknophobia

Active Member
And that is what it reads on my City and Guilds certificate.

LOL ! :rotfl: You think that having a City and Guilds certificate ( i.e. a trades certificate ) qualifies you as an Engineer ! :rotfl: Do you have any Sanitary Engineer friends ? ?:D

Real Engineers ( not people who abuse the term ) belong to a profession, not a trade. Nothing wrong with being a Tradesman by the way - What is wrong (and quite pathetic actually) is tradesmen misusing and abusing the professional title of Engineer.
 
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Anoraknophobia

Active Member
You are avoiding what you do for a living and what your job title is.

Au contraire. Not at all. If you read my earlier post on this thread I said exactly what I do for a living and what my job title is - I am a Masters degree qualified Mechanical Engineer and a ( Royal ) Chartered Member of the Institution of Mechanical Engineers. I have sat on regulatory bodies for the profession and yes - I do know what I'm talking about.
 

SkyVanMan

Active Member
Do I detect a certain amount of hostility towards sky "workpeople", do you think he dident get chosen to become an engineer, and took up trainspotting and logging on to forums to release his fustrations on helpfull sky "workpersons".:nono:
 

SkyBloke77

Active Member
Fair play, but that still doesn't give you the right to dispell my job title or what I do for a living. Would like it if someone turn around and said you nothing more than a jumped up mechanic or spot welder?
 

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