Am I rude?

Discussion in 'General Chat' started by Jules, Oct 28, 2017.

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  1. Jules

    Jules
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    I was in curry's this morning just browsing at TVs when a sales assistant came up to me and said 'do you need any help Sir', to which I gave my standard reply 'no thanks I'm just having a look around'.

    Now I'm not the easiest person to sell too at the best of times and like to do my own research ... I don't like being bothered when I'm shopping.

    Normally my reply is enough... But this guy followed me and said 'what TV have you got at the moment'?

    I'll be honest.. I've had a lot of stuff going on my life recently and my patience isn't what it once was.... So i asked 'why does that matter.? .. I just want to look around Thanks'.

    The guy then sort of turned on me and said aggressively.. 'of course it matters if you're looking at TVs... I was only asking... Jeez'.

    At which point I felt a mixture of uncomfortable, irritated, and also slightly guilty for my reaction.

    So was I rude or justified?
     
  2. hippy240980

    hippy240980
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    Seems justified to me, the sales person should have left you do browse undisturbed after the first "no thanks"
    Following you around asking more questions gives me the impression of pressure sales tactics which should be snubbed by everyone, but many are too polite to do that.
     
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  3. Toasty

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    Don't stress, sounds like he had one on him, he won't give it another thought, neither should you..
     
  4. supergeeman

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    They are expected to do that....whether it annoys you isn't taken into account. ...they do it to everyone and occasionally someone does need help and buys a TV. ..just playing the percentages
     
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  5. Dony

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    I think you probably know the answer to your question. The salesperson was only doing his job by trying to engage with you. I don't think his question was that of a pushy salesperson, but without actually being there it's impossible to tell.
    Your grouchiness was perhaps evident in the way you replied.
     
  6. DemonAV

    DemonAV
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    The salesman should've left you alone after your initial reply. Hacks me off when I'm in curry's and the don't take no for an answer, especially if you do buy something I they keep trying to sell their extended warranties etc.
     
  7. McVicar

    McVicar
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    It's funny you should ask that...
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    He would have got both barrels at this point :mad:
     
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  8. Ghostleader

    Ghostleader
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    Ooft that cr#p, apparently they don't earn any comission on warranty sales according to their executive in a business article I read, that's complete tosh in my opinion.
     
  9. Bl4ckGryph0n

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    Based on how you presented it Justified. If I heard a response like what you got I would have taken it further and made a formal complaint against that 'sales' guy.

    The 'sales' guy overstepped the mark, he should never speak to a customer like that.
     
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  10. Dony

    Dony
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    I agree that the salesperson shouldn't haven't reacted to a customer in that manner, but the customer could also have handled what I would consider a valid question in a better way.

    Rudeness by both parties IMO.
     
  11. Bl4ckGryph0n

    Bl4ckGryph0n
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    What is rude about 'no thanks I'm just browsing'? The sales person overstepped the mark and should have left the OP alone...What happened to the customer is king?
     
  12. QuestShield

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    Very minor bit of rudeness. Fret not good sir.
     
  13. Dony

    Dony
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    That wasn't the rude part, the reaction to the salesperson asking what tv he owned was. I think it's telling that the OP admits he's not been his normal self before his reply says it all.

    Regarding the customer is King, well that depends in my experience. Quite often the customer is a knob, but it's how you handle that which is king.
     
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  14. Bl4ckGryph0n

    Bl4ckGryph0n
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    Even when the customer behaves like a knob that isn't down to the sales person to then treat them like a knob...Most definitely not for the sales person to become argumentative...They could have easily defused this by apologising and retreating. Not need to for the response at all.
     
  15. Dony

    Dony
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    I agree 100%, and if the OP had asked if the salesperson was rude I'd be saying he was. But that wasn't the question.
     
  16. Bl4ckGryph0n

    Bl4ckGryph0n
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    LOL Fair point well made :p And we are missing intonation and non-verbal communication...
     
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  17. alphaomega16

    alphaomega16
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    I would have demanded to speak to a manager.
     
  18. Bl4ckGryph0n

    Bl4ckGryph0n
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    Fully agree - kindest thing for the sales guy - he might have learned a very important lesson from it...
     
  19. DemonAV

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    The irony is that if asked for advice the salesman would have probably told you a load of guff about the tech anyway, then tried to sell you a 30 quid gold plated HDMI lead cos it transmits the 0&1's better :)
     
  20. Ruperts slippers

    Ruperts slippers
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    Now I'm older I've realised sometimes we are rude to each other, just shrug it off most of the time. In this instance maybe be a little more assertive, a polite but firm No thanks is normally enough.

    Although the other week I sacked a landlord I worked for because I felt he made me chase a payment for too long, I got my verbal shotgun out and blew him away. I reflected a little while later that maybe I was a little harsh. Then a salesperson from yell.com rang, I said no thanks, he kept pushing so in the end I just told the salesperson to fudge off and hung up.
     
  21. alphaomega16

    alphaomega16
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    Yeah like when a customer says he does not require help he is just browsing he should **** off and not follow him.
     
  22. Bl4ckGryph0n

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    LOL Yes...

    I remember a long time ago being in the market for a VHS recorder...I asked 'him' what the difference was between this and that model. The sales guy started reading out to me the cards with the specs that were on the shelf...I told them that I can read, I honestly don't need him to to read it out to me...In the end he said it is just down to what brand I prefer....I really can't stand lazy sales people who don't understand their own profession.
     
  23. DemonAV

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    If I worked as a salesperson at Curry's I would be terrible. As I'm into AV and research extensively I would def not push the most expensive models if a cheaper one is superior.
    Actually that would that make me a great salesperson, for the consumer that is :D
     
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  24. Dony

    Dony
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    I would prefer my sales team to sell something rather than nothing so you'd do for me.

    As we say in the business, half a loaf is better than no loaf.
     
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  25. IronGiant

    IronGiant
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    It's all about margins surely, just because something is more expensive doesn't mean they make more money selling them. Especially if they only sell one a year.
     
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  26. Dony

    Dony
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    It always amuses me (read really annoys me) during board meetings how everyone thinks they are a sales person.
    The meetings generally have each department head individually discussing aspects of their department. No-one ever questions the engineering dept when they give their run down, or the finance dept etc., but as soon as a sales manager speaks, everyone wants to chip in with their words of wisdom.

    They always forget that an accountant won't have any beans to count, or the engineers are wasting their time making products if you don't have people who actually know what they are doing out selling those products.
     
    Last edited: Oct 28, 2017
  27. DemonAV

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    Probably but my local Curry's superstore always has a bigger, flashier & separate section where they promote the latest Samsung Q series of TV's, whereas the LG's/Sony's etc are relegated to the lines of tellys on stands.
     
  28. Jules

    Jules
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    So I guess maybe I was both a little harsh and appropriate..

    I've always been seen as extremely pacifistic, gentle ... wouldn't say boo to a goose etc...so this was quite out of character for me, and I did feel bad afterwards.

    Still narks me though that he chose to pursue me after I'd given clear indication that I wanted to be left alone.

    How do you deal with pushy sales people?
    A T-shirt with 'Sales person... Leave me alone' in big letters across the front?
     
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    Last edited: Oct 28, 2017
  29. Sniper Ash6

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    I'm lost as to why the sales person is being considered the bad guy for being persistent as he can't win either way. He either annoys a customer or gets a telling off from managers because such sales techniques are being pushed from higher up.
     
  30. McVicar

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    It's funny you should ask that...
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    Doctor
     

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