Am I entitled to a refund?

D

Dan110

Guest
My Tosh 42wt29 has a fault with the widescreen mode with two horizontal bands across the screen where the image moves in and out of focus! V Strange. Anyway the Tv is only 8 weeks old and Comet have offered to repair it. My problem with this is a £2000 Tv should not need repairing after 8 weeks plus I don't want Comet tinkering about with it and lugging it around in there lorry without any packaging ect. If the Tv is faulty after 8 weeks am I entitled to a new replacement TV or refund rather than having it repaired? I have the 5 year warranty on it if that makes a difference.

Thanks
 

HBK757

Standard Member
Its really down to the discretion of Comet as to whether they offer a new TV or repair. Personally I agree with you, an 8 week old repaired TV which costs £2000 isn't reasonable in my opinion. Ram home the fact you aren't happy about not being offered a new TV, and see what they say. I would bet good money though that because its Currys, Dixons or any other of these smuck retail stores, they will refuse to give you a new TV until the repair people have checked it over many times.

When they offer to take it away for repairs, tell them you want a replacement TV sitting in your house while your TV is being repaired. Bear in mind these repair sessions can take many many weeks.

Good luck.
 

SILVERBACK

Active Member
i had a similair situation with a samsung dvd player after 2 months it wouldnt play any films hardly after the layer change.i took it back an the where saying you need to have it repaired i refused an siad exactly like you after 2 months use it should not need repairing.they wasnt having it at all so i piced up the dvd player an said i would give trading standards a call,there attitude changed when they received a letter from me saying i give them 7 days for a replacement dvd player or a trip to small claims.so i would say to you play the trading standards card mate especially on a 2 grand tv ;)
 
R

RATMARK

Guest
i had the same problem and had to deal with the call center,i refused to let them take the tv origiinally and got a mastercare engineer out to my house,he couldnt see a problem
after two visits i let them take the tv away ,to the work shop ,they could see no problem,
i then took it upon myself to tackle the call center,bypass the general telephone operators,this takes time as they wont let you talk to the supervisor/ office managers, i manged to get his name by saying i wished to write a letter to him,
after at least aniother two weeks of refusing to take mastercares report { ie no problem } i faxed a letter to the director of the call center { obviously owned by curry comet dixon etc}
i just stated along the lines of you complaint that 1.5k on a tv for it to be so poor was not on,i had already contacted toshiba aswell
i could go on and in all it took about four weeks prior to faxing the boss at the call center ,it was sorted within 2 hours of the fax,off down to currys to choose any model of tv i wanred to the same value,they couldnt do enough
stick it out and dont loose your temper,argue in a fair logical way and im sure theyll agree with you
hope you get sorted
Mark
 

The latest video from AVForums

Samsung QN95B 4K QLED TV Review
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom