We don't like traffic jams
At Virgin Media, we want all our customers to get the best possible broadband service. That means speedy downloads for all customers - not just a few. This helps to ensure sure that the service doesn't get blocked up with people using more than their fair share - which means less traffic jams.
How does it affect me?
Customers with Broadband size: 100 (100Mb) – your usage excluding file sharing traffic (see below) is unaffected.
Customers with Broadband size: XXL (50Mb) – your downstream usage excluding file sharing traffic (see below) remains unaffected and we'll soon be increasing your upload speeds from 1.5Mb to 5Mb. However during peak times we'll need to slow you back to 1.75Mb if your upload usage is particularly high.
Customers with Broadband size: XL / L / M – during peak times, we moderate the speeds of the very small proportion of customers who are downloading and/or uploading an unusually high amount. Where we improve upload speeds, we'll also be adjusting our traffic management in the upgraded areas so everyone can get a fair share.
File sharing
At peak times we also slow down the speed of file sharing traffic – that's services like Limewire, Gnutella, BitTorrent and Newsgroup (Usenet) traffic. You will, of course, still be able to use these services, but downloads and uploads will take longer during these peak periods. See our full Traffic Management Policy here.