djchapple
Standard Member
I have decided to leave Three Mobile mainly due to signal strength issues. My previous contract terminated on 27 December 2021
So I tried
1. Texting PAC to 65075 - doesn't work. All I get back is "oops, something went wrong!"
2. An on-line chat but after just over an hour I had got nowhere, so I just gave up.
3. Phoning 333 from my mobile and it took nearly 35 minutes before I could convince the operator that I DID NOT want an upgrade, I DID NOT want full details of all the possible offers that were available to me. At long last after being on hold for about 10 minutes I was told that I would get my PAC but his would take FIVE working days, sometime around Monday 10 January.
I appreciate that times are difficult but issuing a PAC should just need a simple computer operation and the transmission of an email. something easily automated?
Do you get such appalling treatment from other mobile providers?
So I tried
1. Texting PAC to 65075 - doesn't work. All I get back is "oops, something went wrong!"
2. An on-line chat but after just over an hour I had got nowhere, so I just gave up.
3. Phoning 333 from my mobile and it took nearly 35 minutes before I could convince the operator that I DID NOT want an upgrade, I DID NOT want full details of all the possible offers that were available to me. At long last after being on hold for about 10 minutes I was told that I would get my PAC but his would take FIVE working days, sometime around Monday 10 January.
I appreciate that times are difficult but issuing a PAC should just need a simple computer operation and the transmission of an email. something easily automated?
Do you get such appalling treatment from other mobile providers?