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All Sky Subrscribers Read This Now *urgent Call To Action*

Discussion in 'Sky Digital TV Forum' started by Fordy, Aug 4, 2005.

  1. Fordy

    Fordy
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    I have already started thread about this, but it's being ignored.
    EXISTING SKY SUBSCRIBERS WILL NOT BE ABLE TO CHANGE OVER TO MIXES COME SEPTEMBER 1st.

    Sky have told me this after I badgered them for a reply...

    "When the new pricing structure launches on 1 September 2005, the new mix packages will initially only be available to new subscribers. We are looking to launch these options to existing customers in the near future."

    The near future could be as far away as they like.

    THIS IS WRONG, VERY WRONG, we are paying full price (over the top prices) basically funding Skys new pricing launch and god knows what else, while new customers can get Sky for as little as £15 per month. This is not a limited offer for new customers, this is the actual price for all customers who join from 1st Sept.

    It's like people who buy new cars getting petrol for 60p a litre, while we pay 90p a litre.

    Please send an email to complain to CustomerZone@BSkyB.com and mark it for the attention of Linzi Davidson, make sure you put your viewing card number on it so they can log your complaint properly.

    If we do this in great numbers it will attract attention. :lease:


    thanks

    David
     
  2. ruttiger

    ruttiger
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    Is this really a surprise to anyone? Although I was given the impression when I ordered Sky+ a month ago that I would be able to take advantage of Mixes, I was a little curious as to why Sky were doing this.

    Let's face it Mixes will allow most of us, theoretically, to dump channels that we don't watch and reduce our subscription costs at the same time. Why is this an advantage for Sky? This would surely reduce their revenue. Can you really imagine that Mr Murdoch is just being nice to us at a cost to his bottom line?

    No, Mixes is in fact a marketing tool to enable Sky to pull in more customers, at a lower initial price admittedly, in the hope that these customers will in time upgarde to premium packages, Sky+ and eventiually Sky HD. They will see this as another tool to use in the scrap with the cable companies for new business.
     
  3. KoThreads

    KoThreads
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    Hold on, have I totally lost the plot here. I'm one of those stupid subers who just gets the money taken out the bank £20.17 according to my Sky bill that's just turned up, and never bother checking anything.

    What's all this mixing stuff? I'm on the verge of cancelling anyway as with eveything else going on in my life at the mo I just don't get the time to watch much on Sky. In fact all I've watched for the last month has been Enterprise and that's now finished, so I doubt it'll even go on as my spare time is spent catching up on all the DVD's I haven't yet seen.
     
  4. Fordy

    Fordy
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    so you're not sending the email then? :(
     
  5. LV426

    LV426
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    Cancel $ky. Get Freeview. Save a fortune.

    (My private opinion).
     
  6. KoThreads

    KoThreads
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    I ALREADY HAVE.

    I said I was on the verge of cancelling.

    That doesn't automatically mean I don't give a [inappropriate noun removed-please read rules on use of language] about this.

    What happens if I decide I want to keep it and want this option?
     
  7. Solomon Grundy

    Solomon Grundy
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    I pay over £50 a month for my package but I agree with what you say...email sent!
     
  8. pjclark1

    pjclark1
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    I don't know what Sky Mixes are, so can hardly complain about it.
     
  9. iZombine

    iZombine
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    I also pay about £50 a month for SKY but spend most of the time watching channels 1-5.

    Where can I find out about MIXES I can't see it on there website?
     
  10. Stellavision

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    I am looking at changing my Sky package or ditching it totally. I've just run a post code check on Freeview and apparently it doesn't have a strong enough signal in my area! So why does Curry's and Dixons only a mile down the road sell the boxes with no kind of notice of this?:confused:
     
  11. Fordy

    Fordy
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  12. Fordy

    Fordy
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    if freeview had sky1 and living, i would cancel sky LV426.
     
  13. Fordy

    Fordy
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    The topic at hand please gentlemen.
     
  14. madcyril

    madcyril
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    I received a letter from Sky offering these services so surely they cant now remove those options,plus I'm on a reduced monthly subscription until the mixes are available.
     
  15. KoThreads

    KoThreads
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    Cheers.

    I still don't know what the mixes are? But yesterday on C4 TXT there was Skys 3 month financial report.

    Subs down 10.5%
    new subs 83,000
    profit up by third £600+ million
    ave sub £354

    If there is around 5 mil subs that means they lost half a million in 3 months.

    Maybe the only way to keep numbers up is to keep it cheap for new customers and shaft the rest of us.
     
  16. Fordy

    Fordy
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    surely that rate of customer attrition is alarming and would call for a cheapening of packages for all customers?
     
  17. madcyril

    madcyril
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    With subs going up maybe existing customers recover some of the losses.
     
  18. Heinz

    Heinz
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    There are to be 6 'mixes':

    Variety

    Bravo (+1), Challenge (+1), E!, E4 (+1), Ftn, FX, Hallmark, Living TV (+1), Living TV 2, Paramount Comedy, Paramount Comedy 2, Sci-Fi, Sky Mix, Sky One, Sky Vegas Live, TCM, UKTV Drama, UKTV Gold (+1), UKTV G2 (+1), RTÉ One, RTÉ Two, TG4

    Style & Culture

    Artsworld, Discovery Home & Health (+1), Discovery Real Time (+1), Discovery Travel & Living, DW-TV, Fashion TV, Sky Travel (+1), Sky Travel Extra, Sky Travel Shop, Star Plus, TV5, TVEi, UKTV Bright Ideas, UKTV Food (+1), UKTV Style (+1), UKTV Style Gardens

    Music

    Flaunt, Kerrang, Kiss, Magic, MTV, MTV Base, MTV Dance, MTV Hits, MTV2, Music Choice, Music Choice Extra, Q, Scuzz, Smash Hits, The Amp, The Box, The Hits, TMF, VH1, VH1 Classic, VH2

    Kids

    Boomerang, Cartoon Network (+1), Discovery Kids, Jetix (+1), Nick Jr,
    Nickelodeon (+1), Nicktoons, Toonami, Trouble (+1)

    Knowledge

    Adventure One, Animal Planet (+1), Biography, Discovery (+1), Discovery Civilisations, Discovery Science, Discovery Wings, History Channel (+1), National Geographic Channel (+1), UKTV Documentary (+1), UKTV History (+1), UKTV People (+1)

    News & Events

    At The Races, Bloomberg, British Eurosport, British Eurosport 2, CNBC, Fox News, Motors TV, Sky News, Sky Sports News, Star News, Big Blue radio, TalkSport radio, The Saint radio, The Villan radio

    The prices are £15 for 2 mixes, £18 for 4 mixes and £21 for 6 mixes.
     
  19. Fordy

    Fordy
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    Thank you Heinz121
     
  20. Starburst

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    A churn of 10.5% does not mean SKY lost 10.5% of the previous 7.7million user base, exactly how the term is defined I am not totally sure but the powers that be (Stock exchange, investors etc) will know and understand.
     
  21. stealther

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    At the moment we pay £19.50 for all 6 'mixes'

    So thats £3.25 each. So how come they want to charge £15 for 2
    They should let us pay £6.50 for 2 mixes. ******s! :mad:

    I will be sending them an email threatening to cancel If Iam not treated the same as a new customer.

    I could do with saving some money so I may call them to cancel and see if I can get a discount anyway. :D

    Which mixes would people ditch out of curiosity?

    Kids and News would be my first choice to go, followed probably by Knowledge and Music.
     
  22. Starburst

    Starburst
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    The more you spend the better value things tend to become, cheaper for two people to live together than one is the often used saying:)
     
  23. cabster21

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    So you just wont be able to change to these mixes? I don't really see what's so bad, and it’s not unexpected, they're always changing to get new customers, they first told me I had to have my boxes connected to a phone line for 12 months in order to get a discounted price, but that’s years ago, and they still send letters threatening to cut us off unless we connect all boxes to a phone line, which wasn’t the original agreement. And you maybe able to get freeview in your area if you upgrade your wideband aerial, this could be why local shops sell set top boxes even though you can't receive it through a standard aerial.
     
  24. KoThreads

    KoThreads
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    'Churn, which reflects the number of customers cancelling their subscriptions, dipped to 10.5 pct in the final quarter, compared to 11.1 pct for the previous quarter'

    And that's on a 7.8 mill customer base at the end of June.

    That comes from the AFX stock maket news feed. How misleading is that.

    Heinz121 thank you very much. At last I know.
     
  25. Pooon

    Pooon
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    from what i gather from these Mix things is that if you are a 'premium'(sports/movies) channel subscriber then unlucky, but if you have the Family pack then you can save some money with the mix thingy. Sounds like another huge :censored: up the :censored: for people who actually pay for the better things in life :mad:
     
  26. ctcrm

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    outragous......

    will i be able to cancell if ive just taken out a new contract because of the sky + install ??
     
  27. Starburst

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    It seems that SKY's accounts software is in the process of being upgraded, new accounts using the latest software will be able to handle multipule "mix" packages and the admin required to change these monthly. Existing accounts are on the older software platform and are not capable of such manipulation at this time.

    Sounds very plausible but from a customers point of view totally amateur:(


    If you have two SKY boxes using multiroom then by accepting that offer you agreed to have both boxes connected to the same phone line, SKY are within their right to charge full price for the second sub if you do not comply.
    I would carefully watch your bank statement:)

    If you do not have multiroom then no idea why they are contacting you, after 12 months any obligation is over.
     
  28. Starburst

    Starburst
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    If you have premium content then (when it's implemented) you will still be able to reduce your non-premium packages and therefore save some money.
     
  29. KoThreads

    KoThreads
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    Kids and Style & Culture.

    But weren't Sky News and others already free?
     
  30. KoThreads

    KoThreads
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    I've decided to phone tomorrow, ask them if when it comes into force I can ditch the above two and if not I'll cancel and see what they say.

    If they stick to there code and refuse just how long will it be before I get a call offering me a new deal?

    Going by all the offers and limited time offers and guarantees they have offered me not very long I think.
     

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