All my purchased games and contents disappeared after game transfer!

tekashmak

Novice Member
I wanted to get Warzone and didn't want to wait forever for it to download as someone told me I could send it from another ps4 easily, that's what I did and I transferred the game from my friend's ps4 to mine and as a result after the transfer happened, every single thing from my account was deleted including PS Plus that I already had and I even bought it again just to make sure that this wasn't the issue and still nothing came back, not my trophies not my games nothing, only the stupid game (Warzone) I wanted to get in the beginning. I paid so much for all the games and content and when I search for them on the PSN store it says that I need to buy it again, there is no download !!!!! What can I do and I tried reaching out to PSN support but there's no hope I can't get a hold of them especially in this time.

PLEASE HELPP
 

tekashmak

Novice Member
I'll literally send whoever helps me a thank you gift to their account if that helps but I urgently need help
 

Miss Mandy

Moderator
You can't send content between accounts. How did you transfer it to your console? Did your friend sign in on your console?
Have you logged out of all accounts and signed back in with your own?
 

tekashmak

Novice Member
You can't send content between accounts. How did you transfer it to your console? Did your friend sign in on your console?
Have you logged out of all accounts and signed back in with your own?
I signed in from my friends ps4 on my account (ps plus) and logged out from the others but from my ps4 (the one whose being transferred to) I logged into another one as it wasn't letting me transfer the game with others logged in, I waited for the transfer of the game and then every single thing disappeared except Warzonne the game I was transferring
 

tekashmak

Novice Member
I signed in from my friends ps4 on my account (ps plus) and logged out from the others but from my ps4 (the one whose being transferred to) I logged into another one as it wasn't letting me transfer the game with others logged in, I waited for the transfer of the game and then every single thing disappeared except Warzonne the game I was transferring
I transferred it with a LAN cable between them and from settings
 

Miss Mandy

Moderator
It sounds like you've done a console transfer and wiped your content off it. You'll need to do a factory reset then log in with your account to start again. That will enable you to access all your stuff again.
 

tekashmak

Novice Member
It sounds like you've done a console transfer and wiped your content off it. You'll need to do a factory reset then log in with your account to start again. That will enable you to access all your stuff again.
how can I do the factory reset ??? that would be perfecttt if its that easy can u help
 

tekashmak

Novice Member
It sounds like you've done a console transfer and wiped your content off it. You'll need to do a factory reset then log in with your account to start again. That will enable you to access all your stuff again.
is it "Initialisation" then "Initialise PS4" or "Restore to default settings" ???
 

Miss Mandy

Moderator
Initialise PS4 then there should be an option somewhere to do a full reset.
 

tekashmak

Novice Member
Initialise PS4 then there should be an option somewhere to do a full reset.
I did that and now I literally don't have anything on my ps4 and when I logged in to PSN I still need to buy everything I bought before again for money and all my content trophies games anything has all disappeared and I don't know what to do.
 

rustybin

Distinguished Member
I did that and now I literally don't have anything on my ps4 and when I logged in to PSN I still need to buy everything I bought before again for money and all my content trophies games anything has all disappeared and I don't know what to do.
Are you definitely logged in with the correct username, email and password previously linked to all your content?

If so and it's definitely not there, your only option is to contact PSN directly and explain the problem. It would probably help if you have some kind of evidence for all your purchases.
 

tekashmak

Novice Member
Are you definitely logged in with the correct username, email and password previously linked to all your content?

If so and it's definitely not there, your only option is to contact PSN directly and explain the problem. It would probably help if you have some kind of evidence for all your purchases.
the problem is PSN don't have an email now and their chat and calls are not working currently cause of what's happening and there must be a solution
 

rustybin

Distinguished Member
the problem is PSN don't have an email now and their chat and calls are not working currently cause of what's happening and there must be a solution
Can you see your content when logged on via a Web browser? If not, your only option is speaking to Sony directly.
 

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