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Ae200---dead Pixels--discount Electrical

Discussion in 'Projectors, Screens & Video Processors' started by dek1965, Nov 6, 2003.

  1. dek1965

    dek1965
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    Just thought i'd share this


    i bought a ae200 from discount electrical , with a free dead pixel check

    after a week i noticed a dead pixel in middle of screen, don't think it was there at first.

    phoned them up

    THEY WERE BRILLIANT ------ SENT ME A REPLACEMENT BY COURIER THE NEXT DAY ---- AT NO COST TO ME

    SUPERB SERVICE

    WHY RISK IT BY TRYING TO SAVE £20 or £30 from retailers who do not give a pixel check
     
  2. KraGorn

    KraGorn
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    Interesting, I never realised LCD panels could develop dead-pixels, thought they were a 'feature' of manufacturing.

    Can't argue 'bout the customer service there. :D
     
  3. dek1965

    dek1965
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    almost dead sure it wasn't there when i first go it
     
  4. Smurfin

    Smurfin
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    fyi LCD panels can develop dead pixels beyond when they're first manufactured.
     
  5. dek1965

    dek1965
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    thing is --- they exchanged it for a brand new unit still in box, without question and at no extra cost

    that's what u call service
     
  6. Kramer

    Kramer
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    Very uncommon though.

    I'd say (personal opinion) that 99%+ are there from manufacture. I've had probably 20/25 LCD/TFT devices over the last 6+ years & not one ever "developed" a stuck/dead pixel.
     
  7. dek1965

    dek1965
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    must agree there, out of all the lappies and tft monitors i've had only had 1 with dead pixels, and they were there when i bought it
     
  8. LV426

    LV426
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    Back to the point, however, and it seems that DE are quite capable of offering exemplary service. Which perhaps puts mcmullanbrush's tirades into some sort of context.

    It IS rare, but not totally unknown, for LCD pixels to fail during use.
     
  9. benji_m

    benji_m
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    Interesting this one really, we have had just a few develop after leaving us, extremely rare and because the physical size of the lit pixel on the 200 is larger than the 300 they are much easier to spot. I think in future we may run the rest fo this batch for a few hours just be sure!
     
  10. monsta2003

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    I recieved my unit from DE on Saturday, unfortunately it had a stuck pixel :( Im not sure when it apeared but I did notice after about 15 mins.

    However a couple of emails later and im having a replacement sent to me on Wednesday :)

    Well you cant say fairer than that can you. As for city link, they couldnt have been earlier on Saturday (infact too early, I was still in bed nursing a hangover) The service ive had from DE both on the phone and via email have been of a very high standard.:)


    -edit-
    buy the way it was a permenantly lit red pixel
     
  11. fred123go

    fred123go
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    hey all,
    My 'dead' developed after about 3 hours of us, i am 100% sure it was not there when i got it, it just appeared and from then on i can't take my eyes off it..anyway gave Panasonic a call today and they are picking it up tomorrow and it should be back soonish, so that is what i call good customer service, and it didn't cost me a penny!
    Fred
     
  12. tonyeck

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    I just developed a green dead pixel (last night) and i rang digital direct uk and they are sorting out a replacement tomorrow!
     

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