AE100 to a ASK Projector C40

Discussion in 'Projectors, Screens & Video Processors' started by Willowpaw, Apr 20, 2004.

  1. Willowpaw

    Willowpaw
    Active Member

    Joined:
    Jul 24, 2003
    Messages:
    73
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Location:
    Burton upon Trent
    Ratings:
    +5
    After some of the views of you guys!
    Have had a Panasonic AE100, from Komplett, since June 2003 (after advice on this Forum at the time) and been very, very happy with it. A few months ago it started to get a green haze at the bottom of the screen and good few inches high - not a major problem (especially on anything with black bars top and bottom as covered the green haze!) but annoying at times and certainly not 'right'!
    Tried to get Panasonic to do a repair under warranty (and lend me a projector whilst it was away - as recommended elsewhere in this Forum) but when they finally answered, the did not want to know refering be back to the retailer.

    Well, it was posted back to Komplett 3 weeks ago (at nearly £20 postage!) and after much chasing up had a phone call today - saying they would give me a refund (but 'problems' with their system!?!?!) or would I like the ASK Projector C40

    http://www.komplett.co.uk/k/ki.asp?sku=119990&cks=PRL

    worth £830 instead, and a far better projector in their view.

    Anybody ever heard of this projector???????????
     
  2. lonestar

    lonestar
    Active Member

    Joined:
    Jul 26, 2001
    Messages:
    182
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    maghera, n.ireland
    Ratings:
    +4
    as the projector is still inside the 12 months warranty, i would stick to my guns and demand that they replace "like for like", if they are not able to do this, then replaced with a simliar projector from the panasonic family.
     
  3. CooperUK

    CooperUK
    Well-known Member

    Joined:
    Jun 30, 2003
    Messages:
    2,218
    Products Owned:
    0
    Products Wanted:
    1
    Trophy Points:
    86
    Location:
    Hampshire
    Ratings:
    +307
    Yep - I agree. The replacement they offer is 4:3 ratio at 800x600, rather than true 16:9 ratio at 858x480.

    Get them to replace it with like for like - see what Panny PJs they have in stock - or get a refund and surf for an alternative.
     
  4. Willowpaw

    Willowpaw
    Active Member

    Joined:
    Jul 24, 2003
    Messages:
    73
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Location:
    Burton upon Trent
    Ratings:
    +5
    Thanks! Just got this email back from Komplett - I had only asked if able to do me a deal on the AE500 (and I could pay the 'reasonable' difference);

    -AE100 is not in stock.
    -AE100 is not in stock.
    -AE500 can`t give you this because of the huge price differance.
    -AE100 Can be repaired yes, but then you should have sent the projector to Panasonic, not to komplett. We dont repair projectors.
    -We can send the AE100 for you to Panasonic for repair, but it may take 2 months before it is at your place again.

    No progressive scan on the ASK projector, as i just noticed after i fixed the order.

    The problem is that if you use the projector i can`t sell it as new again if you don`t want it.
    I see many products coming back from customer which they cool off, just open the product and looking at it, i don`t want it, and writes with a pen on the box. Then we can`t sell it as new again.

    Shall i send the Panasonic Projector to be repaired for you or are you going to take the ASK.

    Don`t let the progressive scan function be the only factor when testing the ASK projector, on all other areas it is better.


    Sounds a little arsey to me (but I may just be sensitive!) but may just be a language problem, his English was not that good. Am asking for a refund.

    BUT I MISS MY PROJECTOR!
    :( :(
     
  5. Willowpaw

    Willowpaw
    Active Member

    Joined:
    Jul 24, 2003
    Messages:
    73
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Location:
    Burton upon Trent
    Ratings:
    +5
    Thanks! Just got this email back from Komplett - I had only asked if able to do me a deal on the AE500 (and I could pay the 'reasonable' difference);

    -AE100 is not in stock.
    -AE100 is not in stock.
    -AE500 can`t give you this because of the huge price differance.
    -AE100 Can be repaired yes, but then you should have sent the projector to Panasonic, not to komplett. We dont repair projectors.
    -We can send the AE100 for you to Panasonic for repair, but it may take 2 months before it is at your place again.

    No progressive scan on the ASK projector, as i just noticed after i fixed the order.

    The problem is that if you use the projector i can`t sell it as new again if you don`t want it.
    I see many products coming back from customer which they cool off, just open the product and looking at it, i don`t want it, and writes with a pen on the box. Then we can`t sell it as new again.

    Shall i send the Panasonic Projector to be repaired for you or are you going to take the ASK.

    Don`t let the progressive scan function be the only factor when testing the ASK projector, on all other areas it is better.


    Sounds a little arsey to me (but I may just be sensitive!) but may just be a language problem, his English was not that good. Am asking for a refund.

    BUT I MISS MY PROJECTOR!
    :( :(
     
  6. Willowpaw

    Willowpaw
    Active Member

    Joined:
    Jul 24, 2003
    Messages:
    73
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Location:
    Burton upon Trent
    Ratings:
    +5
    Still awaiting a definate answer - but they have nothing in stock anyway!?!?!
    Pushing for refund - and will source new projector elsewhere.

    So, the big question AE500 or Z2?????????????????
     
  7. Willowpaw

    Willowpaw
    Active Member

    Joined:
    Jul 24, 2003
    Messages:
    73
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Location:
    Burton upon Trent
    Ratings:
    +5
    Thanks for the advice guys - thought you (and anybody else who has shown an interest in this post?!?) would like an update.

    Stuck to my guns - asked for a refund, and....................

    Ended up with a brand new AE500 at no extra cost from Komplett!

    Fantastic - arrived and set up yesterday - so much sharper (but slighter deeper in unit size, so needed to resite my shelf!)

    Do I win the award for this week's Spawniest Poster????????

    :clap:
     
  8. lonestar

    lonestar
    Active Member

    Joined:
    Jul 26, 2001
    Messages:
    182
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    maghera, n.ireland
    Ratings:
    +4
    great news, well done, hope you have many happy hours of viewing with the 500.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice