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AE100 repair - how long?

Discussion in 'Projectors, Screens & Video Processors' started by gingercat, Mar 3, 2003.

  1. gingercat

    gingercat
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    Just wondering if anyone here has had to return their AE100 to Panasonic for repair? Joking :clap:

    OK, so my pj got collected last Thursday morning for repair (seems to be the common PSU problem), I was wondering how long people have generally waited before getting their toy back? On the phone the Panasonic chap said it should be dealt with quite quickly, but I'm not so sure how long that equates to in real terms...

    Hopefully I'll have it back by the end of the week to watch the Australian GP :(
     
  2. Dannykos

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    mine was picked up last tuesday - still waiting....:(

    i called them today to find out what stage things were at - they said they'd call me right back..........................................................................:boring:
     
  3. donmc

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    ISTR it took about one and a half weeks for me. Suppose it depends on what the current workload is :rolleyes:
     
  4. gingercat

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    Well, given there's a load of people have just bought new AE100s, I'd say their workload is probably quite high at the moment :devil:
     
  5. norbert

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    They've had mine since November !!!

    Mine had colour uniformity problems rather than anything wrong with the PSU. Admittedly they did say I could have a new unit having had mine for a week or two but I'm still waiting.

    I received a loan unit in the meantime and, to be honest, I think that has been the problem. The engineer at Panasonic had agreed to find me one with no dead pixels and no colour uniformity problems (It took him a couple of weeks to find one!!).

    The courier company that Panasonic use then appeared to get very confused and after a month or two finally delivered it....to somebody else. I have now been told that another unit has been found for me and that I would have it within a couple of days. That was three weeks ago!

    I'm now having a chat with those nice people at Visa to see what they fancy doing about it. I don't suppose I can complain too much - I've managed to rack up 300 odd hours on somebody else's bulb!

    Regards

    Richard
     
  6. Jonny1973

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    Mine had a colour problem in August by November I'd complained so much they gave me a new one.

    They expected to get the spare part in December, 4 months after i'd taken it in!!!!
     
  7. Dodgey

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    Panny collected min on a Monday, and it was back with me on the Wednesday :)
     
  8. gingercat

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    Just called Panasonic again - my projector is currently being "Smoke Tested", now, I work as a SW developer and we use that term for the testing done after something is completed, but the panny engineer seemed to think that this was their tests that go on before they carry out their work. I hope that he got it wrong and its already been fixed :rolleyes:
     
  9. Dannykos

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    i called them yesterday - she said it had been looked at - and i should have it back by the end of this week or early next!! NO WAY MATEY!!!!

    i told her i'd been promised it back by yesterday - but she didn't seem to care all that much :mad: :mad: :mad:


    don't hold yer breath.:suicide:
     
  10. Dannykos

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    :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap:

    called again - its on a courier - will be here tomorrow!!

    so - last tuesday pickup - delivered this thursday.

    aint too bad is guess :smashin:

    good luck with yours gingercat
     
  11. gingercat

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    Congrats Dannykos - hope its now good for thousands of hours of film/game/tv watching :smoke:

    I'm going to give them another phone this afternoon - doesn't hurt to check up does it - can't have them slacking when it comes to getting my toy back :lesson:
     
  12. Dannykos

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    take no prisoners.....:devil:
     
  13. Dannykos

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    so - it just turned up on a courier....excellent...

    just thought i'd add that they replaced the PSU - suprise, suprise :rolleyes:


    guess how long sheet says the repair took?? 1 hour 20 min.....

    well that was worth the 6 working days wait eh!?!
     
  14. gingercat

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    Hmmm, just rang them again, it still hasn't been assigned to an engineer (they picked it up a week ago!). They are now going to take the rash move of contacting the repairt dpt. to get someone assigned to fix it :mad: :mad: :mad: :mad: :mad:

    What a novel idea! :eek:
     
  15. Dannykos

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    sorry to hear that mate :(

    i just took the afternoon off work yesterday to try her out.... WOWOWOWOW


    the picture is a whopping 9ft wide and just looked fantastic.... wife came home later and we watched MI2 - she just sat there with a huge grin on her face the whole time :)

    its only projecting onto the wall at the moment - but the colour is so vivid and the image really clear that i don't really see the point of a screen right now.... no hot-spotting to be seen or anything!!

    anyone out there debating the panny 100 - forget the reliability - once the PSU is sorted its the mutz nutz :laugh:
     
  16. donmc

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    I dreamt my panny went pop again last night - bummer :blush:

    I think I'll have to get out more :zonked:

    Don
     
  17. gingercat

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    I haven't seen enough of my panny in the 2.5 weeks I've owned it to dream about it :boring:

    Well, not entirely true, that TATU video did look good on it :devil:
     
  18. gingercat

    gingercat
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    Well, my FLD and ProV both arrived this morning :clap: but still no sign of my PJ.

    Panasonic are going to phone me back by the end of the morning to let me know how the repair is going - oh look - it's afternoon already :thumbsdow
     
  19. gingercat

    gingercat
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    Just got my projector back :cool: :D :smoke: :zonked:

    1.41 hours.... wait for it.... power supply replaced :rotfl:

    So the answer to my original thread question (in my case) is 13 days door to door.
     

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