I am new to projecters and as most of you know bought a AE100 last month from Robert Whyte. Anyway it has a stuck blue pixel and I had been told and researched myself to find out that panasonic allows three stuck blue pixels before it will replace the projector. I thought I would give them a phone and see what they say anyway. Last night I phoned the product support number and was told that indeed unless I had three blue pixels there is nothing they could do for me. The helpful guy did however siggest that I try their customer support number as they might be more helpful. I phoned them this morning and they were great. Anyway they gave me the choice of returning it to the shop and telling them I had been promised a replacement or having my unit collected from my office. I opted for the latter as I am a busy man. They are collecting it on friday. I will keep you updated. oh yeah, the reason they will replace it is because it is only a month old (so Im told).