I bought a Panasonic 14mp TZ20 from amazon for the wifes christmas present. However....After taking maybe 20 or so shots and a quick video we decided to download and view the pictures. The quality of the shots seemed pretty dire and that's an opinon of someone who has used the same £150 sony 7.1mp point and shoot camera for the last 6 years not a camera guru. I then took a further 60+ shots to see if I could get better results. Basically in anything other than bright light the pictures seem quite uneven in texture. i.e. slightly blotchy. Having googled a bit the tecnical term might be that they had excessive noise. I'm pretty unhappy that a point and shoot camera that boasts full HD video etc can't seem to take a decent straight forward indoor picture which is 90+ % of the photo's we take. I really want to be able to return the camera. Everything is totally as new as I carefully boxed it up but obviously the camera has been used albeit for a short period of time. Basically I was wondering if anyone else has had a similar experience with amazon and what may be the best way to proceed. Looking on the amazon website it states only unopened goods may be returned. Any responses would be greatly welcomed!