Advice needed on recieving Dolby Atmos to soundbar.

Snoots101

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Hello,

I am looking for some advice from the more knowledgeable users here please.
I am using a Dolby Atmos certified TV and certified Soundbar, I am unsure if I am really recieving Dolby Atmos as it sounds a little too flat and a bit lifeless.
I have it wired correctly using EARC which both devices use.
The sounbdar sometimes show Dolby Atmos while playing netflix Atmos content then other times it doesn't.
My tv shows EARC is enabled but dobly Atmos is shown as greyed out. this is confusing me a lot if it's working correctly.

The TV model is Toshiba 50UK3163DB and the soundbar is Sharp HT-SBW460.
Sorry for the long post trying to detailed.

Thanks.
 
Also in advanced sound settings on the TV when I set digital out to pcm it sounds a lot more fuller sound than if I leave it set to auto, will I not be recieving Atmos with this setting?
 

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