When In Rome
Ex Member
Bought this vape unit from well-known shop (see spoiler) just under one month ago.
From the first few days, there were issues with the charging lead. They replaced that and for the first week after the unit did actually work. But the diagnostics on the board began to malfunction, meaning that it would lock itself or go into calendar mode or whatever, there was no way out of it and you couldn't use it. Been returning it to the store ever since, three times now in which time the batteries began smouldering and they had to replace those.
I cannot find the shop receipt and like a lot if stores they are insisting that they won't replace unless I have that and the original box and accessories (which I do have).
However, as I paid on debit card, I have a screenshot of the point of sale so electronically the evidence there leads back to the exact store where I paid £105 for the use of this useless article.
We're talking one young guy in the shop who is caught up in it all because he says that the manager won't accept that the proof of purchase I have matches exactly what they did sell me.
So I was thinking that the small claims court might wonder what exactly it was they did sell me then? And surely the company would have their own details of the transaction on their system showing g that it was indeed the article I bought.
So, am I being fobbed off (likely) and what recourses are open to me as regards to at least getting a replcement item?
From the first few days, there were issues with the charging lead. They replaced that and for the first week after the unit did actually work. But the diagnostics on the board began to malfunction, meaning that it would lock itself or go into calendar mode or whatever, there was no way out of it and you couldn't use it. Been returning it to the store ever since, three times now in which time the batteries began smouldering and they had to replace those.
I cannot find the shop receipt and like a lot if stores they are insisting that they won't replace unless I have that and the original box and accessories (which I do have).
However, as I paid on debit card, I have a screenshot of the point of sale so electronically the evidence there leads back to the exact store where I paid £105 for the use of this useless article.
We're talking one young guy in the shop who is caught up in it all because he says that the manager won't accept that the proof of purchase I have matches exactly what they did sell me.
So I was thinking that the small claims court might wonder what exactly it was they did sell me then? And surely the company would have their own details of the transaction on their system showing g that it was indeed the article I bought.
So, am I being fobbed off (likely) and what recourses are open to me as regards to at least getting a replcement item?