Hi All,
I'm trying to order BT Infinity online line. I select the product etc. but when it gets to the telephone number it says there's already a number at this address and gives me two options:
Do you want to use the existing phone line?
1) Yes - I want to use the existing line
We'll do all the work for you - we'll contact the current owner of the line, transfer it to you at no charge and give you a new phone number.
2) No - I want a new line installed at this address
No problem - but installing a new line may incur a connection charge, which will be confirmed in the next steps. The existing phone line will remain unchanged.
I was thinking option 1 here but I don't want them to give me a new number. Can I not keep my number? Or am I missing something obvious here?
I'm trying to order BT Infinity online line. I select the product etc. but when it gets to the telephone number it says there's already a number at this address and gives me two options:
Do you want to use the existing phone line?
1) Yes - I want to use the existing line
We'll do all the work for you - we'll contact the current owner of the line, transfer it to you at no charge and give you a new phone number.
2) No - I want a new line installed at this address
No problem - but installing a new line may incur a connection charge, which will be confirmed in the next steps. The existing phone line will remain unchanged.
I was thinking option 1 here but I don't want them to give me a new number. Can I not keep my number? Or am I missing something obvious here?