Can't find the original thread when you asked as to their service (not inlc. the recent upset of course). I ordered R1 Sopranos boxset 2 weeks previously. It was posted to me on 14th May. Account debited £47.08. Arrived this morning, 23rd. Stuck to bottom of package was a £7.70 vat sticker. Now I don't know if I'll be invoiced at a later date or if the postie just didn't look, but I'll either get away with the £7.70 or it'll appear later. But it is worded as if I had to pay 'upfront'. So I'll let you know if anything comes of it.