After being let down on the 12th, and then the 20th and then again today I was beginning to think I smelt or something! After numerous useless calls to Customer Support at Sky I was no nearer to getting sorted. Fired many an email off to Beverlie and she had the decency to call me back just before she left for the Xmas holidays. She called the manager they sub out to, a firm called 'Custom' and he has assured her I will get HD fitted tomorrow. Got a call from the eng confirming this.
Three days out of work when you're self employed is no laughing matter, but to her credit Beverly has credited ALL the money back to my Sky account and when I finally get my HD installed it will have only cost me the £30 I gave to Comets.
I think it's about time this country ran some sort of Wooden Spoon worst customer service award. I've no doubt Sky would **** all over the competition.