A WARNING - Appauling Customer service from dvd.com (formerly dvdexpress.com)


Standard Member
I ordered a DVD in Dec 01 (yes, 11 months ago), The Stuntman starring Peter O'Toole if your interested, and even though it was only released a week before I ordered, it took them until June 25th to obtain a copy (allegedly).

After three weeks passed, I decided to chase them up and received the following:

>Dear Mark,
>Thank you for contacting us regarding your order #03053417.
>This order was shipped on June 25, 2002, via Airmail. A tracking number
>cannot be provided. According to the U.S. Postal Service, normal
>delivery time may vary between 7 to 20 business days. It could take a
>little longer if there are delays within local Customs.
>Please note: In an effort to reduce shipping costs for our customers,
>we recently began using a shipping consolidator. In some cases, this can
>add 5 to 10 business days to the shipping time.
>Therefore, if your package still has not arrived by August 19, 2002;
>40 business days after the time it was shipped, please contact us again.
>We can take further action at that time.
>Thank you for choosing DVD.Com, and we appreciate your patience.
>DVD.Com Customer Service

After waiting until 20th August I emailed again, and again on 27th August, then completed their website customer service form on 3rd September, then faxed them on 10th September, then emailed them again on 10th October.

I have still not had the courtesy of a reply.

I have now obtained a credit card refund via my bank (without the contact or aid of a certain online dvd retailer).

I'm aware that decency and the forum rules restrain me from venting my true feelings in the direction of these cretins, but please consider this a warning from a fellow online DVD buyer.

I used to mainly use Play, but now they're too expensive for R1 and I use cd-wow and dvdsoon. Both of which have consistently impressed me with speed and accuracy of service. (and low prices).


Mark Willis


Well-known Member
Yeah, they are crap. These were the monkies who deliberately mispriced LotR at 75 cents to get people to buy so they could get their mailing list filled up.

We all got our cancellation emails of course but I am sure it was intended.

STAY WELL CLEAR. Crap company with a highly valued URL.

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