I was told by my bank yesterday that a fraudulent transaction had taken place on my debit card. It was used to try and purchase goods from a company named "Domestic Appliances Romania" and the transaction originated in Romania. Now the fun part. The transaction took place on April 21st and my bank put an immediate suspension on my account, blocking ALL transactions. I noticed yesterday when I tried to use my debit card at an ATM and got an "unathorised usage" error. I was paid yesterday, and had a travel claim from work the day before, so I knew there were funds in my account. But my bank did not contact me to tell me they had done this and I only found out because I rang them. They also told me they could not unblock my account until I spoke to the Fraud dept. When I rang Fraud, they were closed. They only operate 9 - 5.30. It was my daughter's birthday yesterday and we didn't even have the money to buy her a cake. Fraud rang me this morning and apologised for not contacting me before now but they told me I cannot use my debit card at all and the account will not be unlocked until I get a new card in about a week's time. While I am grateful that they stopped me from getting my account emptied, I think that my bank is guilty of gross maladministration of my account, leaving me with no money to feed my family, pay bills, put fuel in my car etc. Is there any action I can take against them for this?