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A self destructing Terminator.

Discussion in 'Movie Forum' started by vizslaraner, May 21, 2004.

  1. vizslaraner

    vizslaraner
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    'twas a quiet night. The wife 'n' kids had gone to bed, the dogs were sleeping, the cat was . . . wherever the cat was, sorted out a bowl of ice cream, poured myself a nice big drink and settled down to watch a film - "The Terminator".

    Bought this version of the film some while back, but it seems to have self destructed. The surface on both discs has become opaque; it's as if a condensation layer has developed between the laminations.

    Just wondering if anyone else has experienced the same problem.
     
  2. FoxyMulder

    FoxyMulder
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    Its disc rot and my copy of The Matrix region 1 version suffers from it :(
     
  3. lentini

    lentini
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    My Terminator R2 was the same. Sent the discs back to the manufacturer and the replaced them within a week. I'll see if I can find the telephone number you need to ring.

    EDIT: Found it, it's 0800 3898384
     
  4. robyoung

    robyoung
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    the same thing happened to my R2 Terminator, it was unwatchable kept freezing and pixellating. i thought someone had spilt some cr@p on it with out telling me!! i didnt know it was a common fault.

    Do you think they'll still replace it as i've had it over 3 years now, only watched it once though!

    cheers rob
     
  5. Rambo John J

    Rambo John J
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    "a common fault" is a bit of an understatement. Silence of the Lambs is another one to watch out for with the same problem.

    At least MGM are good for replacing them though, even this long since it was first picked up on.
    I think this goes back 2 years now doesn't it?
     
  6. Gary D

    Gary D
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    Did mine about 18 months ago, MGM were great, very quick.

    Gary
     
  7. lentini

    lentini
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    The number is still active (I called it this morning to check) so I guess they'll replace it.
     
  8. robyoung

    robyoung
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    anyone got a number i can ring them on!?

    cheers
     
  9. vizslaraner

    vizslaraner
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    You get a pre-recorded message asking for the faulty discs (and only the discs) to be sent to:

    FREEPOST
    DVD RETURN


    Allow 28 days for delivery. If nothing arrives after this time ring 0800 0566550.

    Don't forget to include your return address


    Many thanks to Lentini for the initial telephone number. The drinks are on me.
     
  10. robyoung

    robyoung
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    is that address complete, it seems a bit short to me....? i'd be worried about it getting there!

    cheers rob
     
  11. vizslaraner

    vizslaraner
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    What!? do you distrust the Hereford branch of the Young family?

    Yep, that is the full address, but if you're worried put a return address on the back of the Jiffy (whatever) bag. That's what I've done.


    David
     
  12. FoxyMulder

    FoxyMulder
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    What if you bought a DVD from another region are the companies willing to swap ?
     
  13. robyoung

    robyoung
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    Lol @ vizslaraner! :laugh: No, it wasn't that i wasn't trusting you, thought a line might have been missed off or something.

    Ok then, i'll pop it in the post this weekend then and see what happens. I'll keep people posted on return time etc.

    FoxyMulder: On the phone it didnt mention the region, if your disc is faulty it's probably worth trying to send it got nothing to lose!

    Rob

    PS: Anyone know what actually causes it? It seems very strange that a disc can 'rot'? or whatever it does!
     
  14. Rambo John J

    Rambo John J
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    its some kind of manufacturing failure of whatever holds the 2 layers together, or something like that. I think. Maybe.
     
  15. lentini

    lentini
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    w00t!! :beer: :beer: :beer:
     
  16. grease monkey

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    Have just checked my copy, which I haven't seen for about a year and have got the same problem, Thanks for the heads up.
     
  17. beecee

    beecee
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    i think i might check mine, had it for a year or so now and its sealed,
    so a break of the seal and looky at the disc is in order..
     
  18. FoxyMulder

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  19. beecee

    beecee
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    :eek: :eek: :eek: doh! i've been protecting the wrong side!!!!
     
  20. Stew

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    That is the full address, it's whats called a "Freepost Name" address

    HTH :hiya:
     
  21. nwgarratt

    nwgarratt
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    The Terminator doesn't suffer from disc rot.

    I had the same problem nearly two years ago. I just washed the disc in soapy water and dried it. It has worked perfect since. If it was disc rot, then it nothing would be able to repair the disc. It is just a mnaufacturing fault, that seems to affect all Terminator/SOTL disc between a certain period (although it wads only stated that some copies were affected).

    There are also other discs that suffer from the same problem and made by Technicolor. Some copies of James Bond's Thunderball is known to be affected.
     
  22. grease monkey

    grease monkey
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    Fairy or Morning Fresh? :laugh: :laugh: :laugh:
     
  23. nwgarratt

    nwgarratt
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    Fairy actually :)

    I put a tiny bit on a soft tissue and wet it under the tap. I then washed the disc, and then rinsed the disc under the tap. I used a dry tissue to dry it.
     
  24. vizslaraner

    vizslaraner
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    Not sure of anyone elses, but the surface of my discs did feel a little sticky to the touch. As such I did try washing them, but it had no effect.
     
  25. nwgarratt

    nwgarratt
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    I would guess it has been left in that state for too long perhaps? You should try the freeohone number for a replacement if you haven't already.

    Both of my discs were sticky, and they cleaned up fine. They still work today after all that time.
     
  26. sleepyone

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    I had the same problem on my R2 Terminator, Sent it back about 2 months ago to this address, was back in my hands two days later. Great Service.
     
  27. vizslaraner

    vizslaraner
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    To be honest I haven't got a clue how long the discs have been like it, neither can I remember when I bought the film or from whom.

    When I found "The Terminator" wouldn't play I did try a gentle clean, but it seemed to do no good. I then thought of coming here (and elsewhere, to be completely honest) and asking if anyone else had suffered the same problem. Obviously they have, Lentini offered the solution so the issue of further cleaning was forgotten.

    Yep, I've sent the discs back (yesterday actually).

    David

    PS
    As an aside, also I contacted the customer services department of "Sendit" (Blackstar). I explained the situation and asked if they could supply a contact number for the distributor. Finally got a reply today, and to say it was unhelpful would be something of an understatement. Effectively it was;

    "We haven't any contact information; they probably won't deal with you anyway; as you didn't buy the film from us we can't help".

    Don't know if I'll be dealing with them again in a hurry.
     
  28. Tejstar

    Tejstar
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    That address seems a bit suss to me, when I enquired about my problem in April this is the following reply I got:

    Dear Tej

    Please could you send your faulty disc to the following address:

    Customer Services
    MGM Home Entertainment
    5 Kew Road
    Richmond
    Surrey
    TW9 2PR

    We will then ensure that you receive replacement discs.

    Please accept our apologies on behalf of MGM for any inconvenience you have been caused.

    Kind regards

    Film Buff
     
  29. vizslaraner

    vizslaraner
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    Oh ye of little faith. Got my replacement discs today.
     
  30. robyoung

    robyoung
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    sent mine off today, so will see how good they are. Am confident it will be ok from other comments on here.

    When i first found the disc had 'rotted' i was just teaching the other half 'the ways of the Terminator' and how damn good it was :lesson: So was dissapointed as it started freezing and pixelating just as the Police Station massacre occurs. I had to fish my old VHS version out to finish the film (which wasnt nearly as good!) :mad:

    As i've said i assumed some one had spilt some sort of drink over it due to the stickyness of the disc, tried washing it but to no avail. Then by chance i saw this thread which from the title appeared to be about some alternative ending in which the Terminator self destructs! lol! :laugh:

    Cheers Rob :smoke:
     

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