A little help please, Just had a electric bill through....

Discussion in 'General Chat' started by andyrs2000, Aug 28, 2018.

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  1. andyrs2000

    andyrs2000
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    Good afternoon guys


    When I moved into my property it had prepaid meters fitted, after a year I had them swapped over for standard meters.

    I was with E-on at the time and now im with Scottish power. This morning E-on sent me a nice letter saying that I owed them almost £600 for the years 2014 to 2015 as the meters weren't calibrated properly and that was my responsibility?
    How can you get in debt with a prepaid meter and why has it taken them over 3 years to contact me?
    The letter stated that they had also sold the debt on to another company in may this year.
    I'm totally confused by this:(:(:confused::confused:

    Can anyone throw any light onto the situation?:facepalm:
     
  2. busterbenny2001

    busterbenny2001
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    Read title and thought you wanted donations :)
     
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  3. andyrs2000

    andyrs2000
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    :D To be honest it does look like I've got the handout cap out :facepalm::D Your comment made me laugh:clap:
     
  4. IronGiant

    IronGiant
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    How can it be your responsibility to calibrate the meter(s)? :confused: I don't know how these things work, but what if the calibration slipped after you moved out?
     
  5. busterbenny2001

    busterbenny2001
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    Hey it’s the av forums one big family I popped in to chuck a couple of quid in the cap :)
     
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  6. DPinBucks

    DPinBucks
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  7. IronGiant

    IronGiant
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    Sounds like E-on are trying It-on.
     
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  8. andyrs2000

    andyrs2000
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    Brilliant, thanks for the input, makes me feel better. I also asked them how I was supposed to calibrate my meter, he couldn't tell me just kept saying it's my responsibility!
     
  9. noiseboy72

    noiseboy72
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    If the debt has been sold onto a collection agency, it is them who are trying it on. Contact them and find out who now owns the debt and who is chasing, as they could be using EON as a cover.

    Get in touch with the Citizens Advice Bureau and pull out any documents you have from the period. Also, make it clear to the collection agency / electricity company that you dispute the collection of this amount and you require copies of all documentation from the period, detailed rates, amounts of electricity used, monies paid etc. Inform them that you believe that they do not have the right to back bill you for this period and you will be complaining to OFGEM about them chasing you for this.

    It is not your responsibility to check the accuracy of any meter - and without some seriously expensive test gear, you would have no way of doing so! I think what they mean by calibrated is that the rate is set correctly. It may be that there was some arrears that needed to be cleared - either built up by you or a previous customer. In this case, this needed to be clearly explained to you and if they failed to do so, then again, they have fallen short of their own charter!
     
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  10. andyrs2000

    andyrs2000
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    Thanks, noiseboy for the info, i don't understand how they think its close to £600 for 12 months worth of electric on a prepaid meter, The whole idea is pay as you go, they key topped the meter up after it was activated with funds, once it runs out, you have no electric.
    Because i work away from home a lot I was never around to get them ripped out and for normal meters.
     
  11. paulyoung666

    paulyoung666
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    Surely you would be chased by the debt collector not eon , something weird going on here .....
     
  12. noiseboy72

    noiseboy72
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    £600 is probably about all you should be paying for a year's electricity in any case! Our combined electricity and gas bill for a large 4 bedroomed house - where my wife works from home and we have 2 kids leaving lights on and doors open is only about £1250 per year.

    I wonder if the payments you made were not being credited correctly to the account? The meter will see the key and will activate, but there may have been an admin issue somewhere? I know that with card meters, some less the honest people were buying dodgy cards for a lot less than the face value - which the meter would accept, but the payment never reached the electricity company and the debt remained.
     
  13. andyrs2000

    andyrs2000
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    The letter said they have sold my debt, then they included another letter for ways to make a payment, considering its 3 years ago i don't know what my eon account number was back then to contact them
     
  14. hippo99

    hippo99
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    I would be surprised if it wasn’t actually an offence to tamper with their meter.

    I would go back to them & say you’re going to put in a complaint to Ofgem due to the various reasons given above.
     
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  15. paulyoung666

    paulyoung666
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    Imo , if they have sold the debt then it is nothing to do with eon , that's what I'm struggling with , you wouldn't employ someone to work for you and then do the work yourself , would you , very very odd .....
     
  16. andyrs2000

    andyrs2000
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    I sure back at the time i did the top-ups electronically or at my local shop, one of my friends said the same thing about the machine and key not crediting correctly but still taking the money. This was a small 2-bed terraced house, vacant Monday to Friday as i worked away, so £600 is garbage!
     
  17. andyrs2000

    andyrs2000
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    No, i don't understand either, i will ring eon tomorrow and put a complaint in
     
  18. Trollslayer

    Trollslayer
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    You never owned the meter so how can you be responsible for it being calibrated?
    Also, I have never heard of them being calibrated, certainly it as never been done to one of mine since calibration, by it's nature has to be performed periodically.
     
  19. noiseboy72

    noiseboy72
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    The selling of debts is quite common - we once got chased for £45 plus £300 in admin charges over a bed we bought on 0% credit. The finance company failed to take one of the direct debits (Which we missed) and then we cancelled the direct debit a couple of months after the last due payment date, leaving the amount unpaid.

    2 years later we got a letter from the company who had purchased the debt. They wanted the payment plus the "admin charge", so I wouldn't be surprised if the actual amount outstanding was significantly less than £600. We refused to pay the admin charge and just paid them the £45, but from the looks of the link from DPinBucks, you may not need to pay anything back at all.
     
  20. paulyoung666

    paulyoung666
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    But the op is saying that the supplying company is chasing the money despite saying the debt has been sold , makes no sense at all .....
     
  21. leamspaceman

    leamspaceman
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    Be careful... that'll just increase the bill.
     
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  22. Trollslayer

    Trollslayer
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    DEFINITELY not right. Check with the CAB but sounds like a scam.
     
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  23. leamspaceman

    leamspaceman
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    Might be worth posting another "Is this a scam?" thread... they always help.
     
  24. Trollslayer

    Trollslayer
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  25. leamspaceman

    leamspaceman
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    I'm just wondering what happens in situations like this if you just 'do nothing'...?

    Well, not completely nothing.

    If you gather the information that shows you are not liable for this, as has already been given by the knowledgeable contributors to this thread.

    You're safe in the knowledge the law is on your side so you sit back and put the responsibility onto the people trying to get the money off you.
     
  26. Trollslayer

    Trollslayer
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    In this situation talk to someone with direct experience, the CAB is deal for this.
     
  27. SteveCritten

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    A meter fault is their fault and hence after 12 months they cannot claim it back.
     
  28. noiseboy72

    noiseboy72
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    I think doing nothing could be risky, as you could end up with a CCJ against you.

    Much better to engage with them and make it clear you don't believe you owe anything and request they provide all the proof that you do. Be prepared for a bit of a fight...
     
  29. Trollslayer

    Trollslayer
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    From the Telegraph article (post #6):
    "The new rule will come into effect at the beginning of May for domestic consumers and in November for microbusinesses."
    It became mandatory three months ago.
    There was a voluntary code before that but this applies to all readings more than twelve months old.
     
  30. Trollslayer

    Trollslayer
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    From the Telegraph article (post #6):
    "The new rule will come into effect at the beginning of May for domestic consumers and in November for microbusinesses."
    It became mandatory three months ago.
    There was a voluntary code before that but this applies to all readings more than twelve months old.
     

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