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A huge thank-you to Nexnix.

Discussion in 'Projectors, Screens & Video Processors' started by Bristol Pete, Feb 28, 2005.

  1. Bristol Pete

    Bristol Pete
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    Just got this email -

    Hi Peter
    We are still not having any joy with Sony but I am hoping to get that sorted today. After having another discussion with my MD on Friday, he has agreed that I can put a refund through for you this morning for the full amount.
    Sorry for the inconvenience.
    Kind Regards
    Matt


    Would like to thank Matt and Nexnix via the forums :thumbsup:

    I really do appreciate your efforts here and I would like you to note that this was never personal. Thank-you very much for your help in what has been a very difficult period for me.

    Cheers,

    Pete.

    AKA Captain Benefit.
     
  2. PJTX100

    PJTX100
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    Nice one! :thumbsup:

    So, wadda ya gonna go for now? ;)

    ...PJ
     
  3. theritz

    theritz
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    Hey Pete,

    That's great news - I think it's fair to say that most of us would have counted on Nexnix to sort this out with you, good to see a forum sponsor maintain high standards.


    Hope everything goes well for you,


    Regrds,

    Sean.
     
  4. paul1672

    paul1672
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    glad you finally got it all sorted out mate....
     
  5. Pete Delaney

    Pete Delaney
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    Great news....the thread seems to have served its purpose ;)
     
  6. DarrenH

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    Having been following the NexNix thread, I was concerned when on Saturday night my three month old Sanyo Z2 went buzz, buzz, bang! It only has 65 hours use!

    I am currently being told that it is the bulb and is not covered by warranty (Without even inspecting the unit) by a Sanyo Technician, and the On-site warranty service company. Matt G at NexNix is trying to get it sorted out with his supplier, but no luck yet.

    Out of interest both the Sanyo Technician and their Warranty Service outfit had never heard of a three year on-site warranty for a home cinema projector - instills confidence!

    I guess I am dissappointed that I had not received full and proper details from NexNix on the three year on-site warranty, and that I have had a day of speaking to NexNix, Sanyo and Multicare Electricals (Sanyo nominated service repair company) and we are still discussing what to do with a 65 hour old 'blown bulb' (If indeed it is that and nothing more sinister as a faulty PCB...

    I would have thought that anyone looking at this dispassionately would say ... 65 hours.. oh my word (or something similar)

    I have owned previous projectors and never had such problems.

    Still, Captain benefit managed to get his problems resolved by NexNix. Good to see NexNix care about their Customers!

    Here's hoping!
     
  7. Gary Lightfoot

    Gary Lightfoot
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    Glad to hear it's finaly got resolved Pete, but I get the impression that Sony are the ones dragging their heals over this, and Nexnix where just waiting for the go-ahead etc.

    They've done the right thing (IMHO), so lets hope Sony do as well, otherwise Nexnix could end up in the same boat as Pete appeared to be since they now have a faulty pj and no sign of a resolution.

    Gary.
     
  8. Ekko Star

    Ekko Star
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    Glad to hear you got it sorted :thumbsup:
     
  9. inzaman

    inzaman
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    Same here and kudos to Nexnix.

    I hope Nexnix can sort it with Sony.
     
  10. DarrenH

    DarrenH
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    As mentioned previously in this thread, I did not have details of my on-site warranty - probably because nobody has ever needed them yet! Matt G has sent me an electronic copy of the T's and C's that he has just received.

    He has also resolved the issue for me.. the consumer. NexNix have taken the responsibility on to get a replacement bulb from Sanyo whilst sending me a new one from stock at NexNix. I cannot see that Sanyo should not replace this, but there is an element of risk to NexNix.

    I hope the projector is ok and the failure was simply a faulty bulb. I shall find out soon!

    Anyway, a big thank you to Matt G and NexNix for resolving the issue. :thumbsup:

    NexNix are responsive but remember, we are all human and our problems do not always seem as large to the people who are dealing with us. Be patient and regularly contact them to ensure progress. I have every confidence that NexNix will support me for many years to come. :smashin:
     
  11. Spooksta

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    Puts me off buying a pj on line though. Too many Buzz Buzz bangs i think...
    N1 Nex though :thumbsup:
     

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