Hi, A few weeks ago I bought a 963SA, now I have a few queries. It is connected to a Sony HS10. Sometimes the screen is split in two and the machine requires the power to be shut off at the plug and restarted to get the image back to normal. There appears to be very faint vertical bands on the left side of the screen these can only be seen when the picture is dark, they cannot be seen during normal playback. I have tried to adjust them out using the settings on the machine but they are there all the same. But the biggest annoyance is the cropping of the image when viewing 2.35:1 dvd's using pal progressive it easily removes 60mm from the bottom of the picture on top of the black bars you already get with these ratio dvd's, 1.85:1 dvd's are perfect and fill the whole screen......very strange. If I flick the switch to interlaced mode the image size is normal with all ratio dvd's. It is definitely the player that is at fault not the projector. I think I will e-mail Philips and give them the wrath because this is obviously a sub standard machine and should never have been allowed out of the factory. Its a pity as the image and sound quality are really superb but the player overall should be better. Stupid bloody niggly faults! Has anybody else had similar problems? Klippie.