868 Keeps Sticking

Take it back to the retailer you bought it from. Insist on a refund rather than a repair. This is absolutely your legal right. Then buy another (from the same place, if you like).

It should not be this way. I have a 737 and a collection of over 400 DVDs of various regions. In that collection, there have been JUST TWO instances where I have had to return or discard discs for unplayability/sticking/anything wrong really.

That is how it should be. If your observation concerned just one disc, then that might be suspect. But with it happening to the majority, the player has to be suspect.

 

I'd recommend Pioneer actually.

Get a refund. It is your right. You have been sold a product that is not fit for its purpose and not of merchantable quality. Do not accept the repair option. Do not take no for an answrer. 2 months is an irrelevance. The Sale of Goods Act gives you this right against the retailer.

The reason for a refund is that

a) it preserves your right to a refund whereas accepting a repair can lose you this right. If the repair is not satisfactory - if the problem is recurrent, you can end up inconvenienced.

b) your new purchase will have a new warranty starting from when you buy it. And you have new Sale of Goods Act rights.

So, put your DEMAND for a refund in writing, quoting your rights under the Sale of Goods Act. Keep copies of all correspondence. And don't be afraid to involve local Trading Standards if they are difficult.

Can I also suggest that you share your experience (good or bad) here for the benefit of others.

 

Yes. Your credit card issuer shares responsibility as "supplier/retailer" with the true retailer. They are therefore equally liable for any rights you have. However, you should make every effort to get the true retailer's co-operation first. But, as I say, keep copies of everything (and detailed notes of EXACTLY what was siad in any telephone calls, when and by whom) just in case you have a battle.

 

NOOOOO

Take a swap and

1: you lose your right to a refund if (for some reason) the new one exhibits a similar problem - defective batch etc.

2: your warranty is two months old meaning that you now only have 10 months warranty on the new player.

What part of "Get a refund" was hard? I did try!!!!!!!

Seriously - I hope it works out for you.