65nano996 hard reset?


Standard Member
I'm really struggling with my 65nano996 TV as I urgently need to factory reset this as many of the menu options have become greyed out (including the reset to initial settings) & the TV is not letting me do things (like speech control) that it used to do perfectly.

I've spent ages online without success trying to access the hidden "service menu" or "hotel menu" which may let me do this proper factory reset that I need.

I've just got the standard magic remote, whereas you seem to need the standard LG remote to get these hidden menus?

Please point me in the right direction....it's driving me mad!


Distinguished Member
Probably because no owners here have a need for or know how to access the service menu.
It's not a place anyone should be playing around with unless they know exactly what they’re doing.
If you cannot access these options that are missing have you tried contacting LG support?
Have you checked for a software update?

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