I purchased a 65C6 for £2600 in 2017. We've been putting up with fading reds for at least the last year - 18 months. Many red subpixels are completely dead, Simpsons look green etc - you know how it goes by now.
Full gallery here - the test card is yellow, not green for avoidance of doubt.
I finally got sufficiently annoyed with it and booked it in with Currys for a warranty repair on Friday 3rd of September. I was pleasantly surprised to be told it would be collected on Monday 6th. Additionally, the CSA clearly stated that if they couldn't fix my TV within 7 days of collecting it, they would give me a voucher toward a replacement. Great I thought, and entered into the repair process based upon this information. To be clear, I have only the standard 5 year Currys warranty, not any sort of extended paid-for care agreement.
Sure enough, two nice chaps came and packaged it up and took it as promised, first thing on Monday 6th.
I received a text message late on the evening of Sunday 12th to say my TV would be returned today (Monday 13th). Quite apart from the presumptuous nature of this (not checking the time would be OK first), I obviously didn't believe this for a second. They managed to source and fit a 65" C6 panel in 2021 in under a week? Yeah right.
So I called them up first thing this morning. The South African call centre, as has been mentioned by many others, is woefully ill-equipped to help.
Over the course of an hour or so of getting bounced around randomly between CSAs, I was given the following statements:
1. My TV is awaiting a new panel.
2. My TV has an invalid serial number.
3. My TV has been fixed and will be back with me in the next hour.
I then had a call from a delivery guy who was very apologetic and said that he didn't have my TV as planned as the repair centre had lost it.
Unable to face the prospect of the South African call centre by phone again, I entered into dialogue with KnowHow via Twitter DM.
They stated that the information from the CSA at the point I booked the repair was incorrect and they are under no obligation to write it off and give me a voucher after 7 days and additionally stated:
'there is no time frame we set for the repairs and we will always try and repair the unit until it becomes beyond economical repair. The unit is still in assessment and as soon as we have made a concrete evaluation on if we can or cannot get parts for the repair, a decision shall be made from there.'
So there we are - No TV for over a week now and no prospect of getting it back or any indication of how long it might take to get written off or how much they'll offer. I just want to on with ordering my replacement 77C1. Such a shame it'll have to be from Currys again due to the voucher, rather than Costco.
Full gallery here - the test card is yellow, not green for avoidance of doubt.
I finally got sufficiently annoyed with it and booked it in with Currys for a warranty repair on Friday 3rd of September. I was pleasantly surprised to be told it would be collected on Monday 6th. Additionally, the CSA clearly stated that if they couldn't fix my TV within 7 days of collecting it, they would give me a voucher toward a replacement. Great I thought, and entered into the repair process based upon this information. To be clear, I have only the standard 5 year Currys warranty, not any sort of extended paid-for care agreement.
Sure enough, two nice chaps came and packaged it up and took it as promised, first thing on Monday 6th.
I received a text message late on the evening of Sunday 12th to say my TV would be returned today (Monday 13th). Quite apart from the presumptuous nature of this (not checking the time would be OK first), I obviously didn't believe this for a second. They managed to source and fit a 65" C6 panel in 2021 in under a week? Yeah right.
So I called them up first thing this morning. The South African call centre, as has been mentioned by many others, is woefully ill-equipped to help.
Over the course of an hour or so of getting bounced around randomly between CSAs, I was given the following statements:
1. My TV is awaiting a new panel.
2. My TV has an invalid serial number.
3. My TV has been fixed and will be back with me in the next hour.
I then had a call from a delivery guy who was very apologetic and said that he didn't have my TV as planned as the repair centre had lost it.
Unable to face the prospect of the South African call centre by phone again, I entered into dialogue with KnowHow via Twitter DM.
They stated that the information from the CSA at the point I booked the repair was incorrect and they are under no obligation to write it off and give me a voucher after 7 days and additionally stated:
'there is no time frame we set for the repairs and we will always try and repair the unit until it becomes beyond economical repair. The unit is still in assessment and as soon as we have made a concrete evaluation on if we can or cannot get parts for the repair, a decision shall be made from there.'
So there we are - No TV for over a week now and no prospect of getting it back or any indication of how long it might take to get written off or how much they'll offer. I just want to on with ordering my replacement 77C1. Such a shame it'll have to be from Currys again due to the voucher, rather than Costco.
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