5 x faulty Cambridge 640C v2 in 12 months

Purbs

Standard Member
Dear all,

I wonder if any of you have had similar problems with Cambridge Audio 640C (v2) CD players.

I bought one of these (along with a CA 640A and MS914 speakers) last August and have had repeated problems. 4 of them have lost a channel (either at day 1 or up to 3 months later), 1 replacement was DoA (tray jammed).

Richer Sounds have replaced the faulty units each time, but the same fault keeps recurring. All my other equipment works fine and I've not noticed any excess static (nor do I fiddle with Hifi in a shell suit).

This time, CA have suggested that I get the latest unit repaired (by Richer Sounds, not CA) but I don't think this is acceptable as I have had very little trouble-free use of the CD player and, if it's going to be repaired at all, think this should be done by CA themselves.

I want to have a one-make system (WAF etc) but have obviously lost faith in the 640C.

Any comments/suggestions?

Cheers,

RP
 

Arfa

Active Member
Flog the amp, while the goings good and go for another brand...

Does shock me a bit though, Cambridge Audio shouldn't be that bad. I've had a few of their older amps and dac's, god knows how old they were when I brought them and were still working good when I flogged them.
 

Purbs

Standard Member
Thanks for your message.

So far I've proposed either a refund from Richer Sounds (for both the amp and CD player); or a 740C as a replacement.:lease:

I think I'll hang on to the 914s as I like the sound.
 

Sniper

Active Member
guys - he's saying his CD player is faulty - not the amp!
 

Crustyloafer

Distinguished Member
I am a dealer myself, although not for CA as they have sold themselves to RS. I would not accept or expect any of my clients to accept any more than two faulty units in a row without expecting a brand new higher spec unit from a different brand.

Whilst I appreciate this is a tricky situation for those members on here who represent the CA brand and other associated brands, five failures is utterly unacceptable, whatever your price point.

I would suggest a quick and open response from those on these forums who represent these brands.
 

Purbs

Standard Member
It has, to a large extent, but I feel a little stuck with them as I bought the system from RS and they don't stock much else of note. I often suffer as a result of being too patient/soft with this sort of thing - should have pushed for a full refund when #3 died.

Thanks for your messages.

RP
 

badbob

Banned
Go in and demand a refund, and shop elseware. Richer Sounds have a poor selection of Hi-Fi gear.

Stop "being British" (never complain) and make a fuss in the shop.
 

Purbs

Standard Member
I'm sure you're right. I originally bought this system on the 3rd of August 2006, which might make my demands for a refund a little weaker...
 

jon_mendel

Active Member
under the sale of goods act, you have a right to a full refund (cash, not vouchers) if an item is not fit for the intended use. If a couple of hundred quid CD player breaks down so quick, I'd argue that it's not fit for use. You may have a case re. a refund on both amp and CDP. I'm not a lawyer, though...

that said, I use three pieces of CA kit that must be over 10years old now. All work a treat...some of there stuff at least used to be reliable :D Sure that's no comfort for you, though...
 

trailer

Well-known Member
There's plenty of tales on here of people who've happened to have a bad run of breakdowns with kit from both high end to low end names. Read the manufacturers brand forums on here for instance.

I'm sure there are as many satisfied CA owners as there are any other make. At the end of the day I think it's choosing the right dealer who you know will give you the service you require. If a brand was that bad they'd soon go out of business and as far as I am aware CA are doing pretty well.

Richer Sounds are what they are. The reason people buy from them is they want a good cheap usually first time hi-fi. If there wasn't places like them I'm sure there'd be alot less sales in "hi-fi" shops as folk upgraded.
 

Danrv

Standard Member
I've been reading this discussion with interest as I'm picking up a new
CA 640C CD player from Richer sounds on Wednesday (no payment yet).
I'm going purely on all the fantastic reviews it has received but now I'm not so
sure.
I think RC should most certainly refund your money for the CD player.
I received a full refund recently from Terralec on a faulty DMX desk and the
year's guarantee had just expired.
 

md644

Active Member
You've been more than patient and given RS/CA plenty of time to resolve this, I know I'd want a refund in your position.....

Assuming Richer Sounds are "reluctant" to refund or do what you want them to do (in my limited experience of them they've always been very good, though I've only had minor problems), I think their receipts/literature have contact details for the Managing Director on them, so maybe try going to him if you aren't satisfied.....
 

Nogbad

Active Member
Friend bought a CA540 amp from RS a few months ago and it fried itself when switched on for the first time. RS replaced it without question and the second one seems to be ok. Is there perhaps a Quality Control problem in the CA factory? The basic design seems to be good and they do make a nice sound but they shouldn't fall over as frequently as your experience would suggest. I don't recall older CA models having this sort of problem.
 

dibdab

Active Member
I've been reading this discussion with interest as I'm picking up a new
CA 640C CD player from Richer sounds on Wednesday (no payment yet).
I'm going purely on all the fantastic reviews it has received but now I'm not so
sure.
I think RC should most certainly refund your money for the CD player.
I received a full refund recently from Terralec on a faulty DMX desk and the
year's guarantee had just expired.

I wouldn't worry my CA 640C was bought in july last year and has been fine since i got it.

As for the orignal poster i would ask for a full refund. And purchase something else, from another shop.

Thats bad luck to get so many faulty units.
 

Adam Shaw

Active Member
Wow, take a morning off and you get a 2 page thread as soon as you get to the office.

To the OP: we are extremely sorry for the inconvenience and upset you have been caused by this. We have spoken to your RS store, and thay are quite happy to resolve this for you and upgrade your unit free of charge.

Please do let me know if there are any further problems.

As for the 640Cv2, we have made over 15,000 of these in the past year, and reliability has been extremely good across these. We do get some isolated cases of odd or recurring faults, as do all manufacturers, but these are by no means normal, and we constantly monitor our fault rates and unit performance to ensure that these incidences are caught and investigated as soon as possible.

Adam Shaw
Cambridge Support
 

Purbs

Standard Member
I will take you up on your offer - thanks. Are there any known channel-loss issues with the 740C?!

Would I be able to return the system for a full refund if this unit fails?

RP
 

Ed Selley

AVF Reviewer
I will take you up on your offer - thanks. Are there any known channel-loss issues with the 740C?!

No- its a cut down 840C which has also shown no issue to date

purbs said:
Would I be able to return the system for a full refund if this unit fails?

This shouldn't be an issue although please check with the store in question.
 

Purbs

Standard Member
Thanks. Can I swap my 640A for a 740A to go with it :D ?
 

Crustyloafer

Distinguished Member
Wow, take a morning off and you get a 2 page thread as soon as you get to the office.

To the OP: we are extremely sorry for the inconvenience and upset you have been caused by this. We have spoken to your RS store, and thay are quite happy to resolve this for you and upgrade your unit free of charge.

Please do let me know if there are any further problems.

As for the 640Cv2, we have made over 15,000 of these in the past year, and reliability has been extremely good across these. We do get some isolated cases of odd or recurring faults, as do all manufacturers, but these are by no means normal, and we constantly monitor our fault rates and unit performance to ensure that these incidences are caught and investigated as soon as possible.

Adam Shaw
Cambridge Support

Outstanding customer service there, well done. :thumbsup:
 

Cable Monkey

Well-known Member
Can I add my opinion? Adam, consider swapping the amp as well. Chances are that is what killed four of the CD players. Purbs, consider investing in some surge protection if you haven't already. I have a Belkin Surgemaster for my kit at work where mains reliability can be questionable. Hope it all turns out ok.:)
 

Adam Shaw

Active Member
Fear not the amp has nothing to do with it.

I am now many thousands of miles away with poor email access, so if I dissapear, I am not in hiding, just trying to make this hotel broadband work for the first time in its miserable existence.
 

Cable Monkey

Well-known Member
Fear not the amp has nothing to do with it.

I am now many thousands of miles away with poor email access, so if I dissapear, I am not in hiding, just trying to make this hotel broadband work for the first time in its miserable existence.
Cool. I just like a belt and braces approach to things. :)
 

Purbs

Standard Member
A big THANKS for everyone's comments etc :thumbsup:

I have just got the 740C home and it's playing its first disc (in stereo at the time of writing ;)). The bass is a bit more obvious, but otherwise it sounds similar to its troubled sibling.

Fingers crossed...

RP
 

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