C
ChristianLett
Guest
Hello,
I'm at my wits end with Sky - we're now on our fourth Sky+ box in 18 months. A brief history if I may:
- Box 1 worked for 12 months. End of warranty, picture and sound break-up. £65 for engineer to come out who installs new LNB (first one wasn't installed properly aparrently!) and...
- Box 2 worked for 3 months. End of warranty, picture and sound break-up. Sky demand another £65, I refuse and after an hour on the phone to "technical support" (both of those words are inappropriate) get a free call out. They install another new LNB and...
- Box 3 worked for about 30 minutes. No signal 2. Unplug, swap cables, yay - full signals. 5 minutes later, signal 2 dies again. Tech support very understanding. Same engineers come round and install...
- Box 4 works on some channels (BBC1 & 2) but won't live pause or record any other channels. Signals 100% on both. Done a software download and diskchecked the HD in my PC, a full system reset and a "new installation". Still no joy. Can't get through to tech support as they're too busy.
Live pause does pause the show, but doesn't restart from the pause point - just jumps to the current live point. Recording shows the message "Recording Interrupted. Please Wait" on all but a couple of channels. I've got a viewing card error message a couple of times but it's not consistent.
We've had so many problems we've now missed enough episodes of 3 TV series we were watching to give up on them!
Anyone else had these most recent problems, and any ideas (short of waiting a mind-numbing 74 minutes for tech support on the phone!) how to fix?
All boxes have been Amstrad, dispite my pleas for a Pace box. I'm considering going back to NTL - something I thought I'd never say!
Many thanks,
Christian
I'm at my wits end with Sky - we're now on our fourth Sky+ box in 18 months. A brief history if I may:
- Box 1 worked for 12 months. End of warranty, picture and sound break-up. £65 for engineer to come out who installs new LNB (first one wasn't installed properly aparrently!) and...
- Box 2 worked for 3 months. End of warranty, picture and sound break-up. Sky demand another £65, I refuse and after an hour on the phone to "technical support" (both of those words are inappropriate) get a free call out. They install another new LNB and...
- Box 3 worked for about 30 minutes. No signal 2. Unplug, swap cables, yay - full signals. 5 minutes later, signal 2 dies again. Tech support very understanding. Same engineers come round and install...
- Box 4 works on some channels (BBC1 & 2) but won't live pause or record any other channels. Signals 100% on both. Done a software download and diskchecked the HD in my PC, a full system reset and a "new installation". Still no joy. Can't get through to tech support as they're too busy.
Live pause does pause the show, but doesn't restart from the pause point - just jumps to the current live point. Recording shows the message "Recording Interrupted. Please Wait" on all but a couple of channels. I've got a viewing card error message a couple of times but it's not consistent.
We've had so many problems we've now missed enough episodes of 3 TV series we were watching to give up on them!
Anyone else had these most recent problems, and any ideas (short of waiting a mind-numbing 74 minutes for tech support on the phone!) how to fix?
All boxes have been Amstrad, dispite my pleas for a Pace box. I'm considering going back to NTL - something I thought I'd never say!
Many thanks,
Christian