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434HDE Video Dropout

Discussion in 'Plasma TVs' started by KelvinHT, Feb 23, 2004.

  1. KelvinHT

    KelvinHT
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    I'm getting video dropout will playing on my Xbox and while Watching R1 DVD's via RGB 525i

    anyone seen this ?
     
  2. Jasonjo

    Jasonjo
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    Video dropout on the 434 is a known problem solved by a replacement media box.

    Speak to your dealer or Pioneer UK to get this sorted...

    JJ
     
  3. KelvinHT

    KelvinHT
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    Thanks Jason, I have placed a call with Pioneer about this, its only 2 months old that call :(
     
  4. Singh

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    What is video dropout?
    Is it when the screen goes black for a few seconds???
    That happens sometimes when I am playing PS2 @ 525i on my 504hde... Should I contact pioneer for replacement?

    Cheers
     
  5. KelvinHT

    KelvinHT
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  6. Singh

    Singh
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    Thanks a lot... Reply much appreciated...

    I found the customer relations phone number [01753 789500] on the pioneer website...
    I will try ringing it tomorrow; hopefully it should be easier and more quickly resolved than emailing them.

    I suspect that the problem is only with Input 1 Scart as I had no problem with DVD player in Input 2 scart and no problem with input 3 component. I will use the ps2 in input 2 until the replacement comes then...
     
  7. KelvinHT

    KelvinHT
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    remember the scart 2 is only S-video & comp not RGB, I have the problem on both scart 1 & 3 using RGB
     
  8. Billilu

    Billilu
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    They will tell you to go through your dealer, which is what you need to do. I had mine replaced a couple of weeks ago - no dropouts since!
     
  9. Beefer

    Beefer
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    I too get dropouts while playing Xbox on RGB 3. I had my Media Box replaced and it still does it.

    In fact I'm sure its taking longer and longer to switch inputs, when that was supposed to reduce the effect - very annoying.
     
  10. Singh

    Singh
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    How often do you guys experience dropouts?
    Because its happened to me about 5 times within 3 months... I am reconsidering whether its worth the hassle and I don't wanna risk getting a worse media box like Beefer has got... as I don't really use the scarts that often anyway... (still got an ariel hooked up to it with just the 5 terrestrial channels... lol... time to get sky) but i suppose when I get sky i will be screwed... damn... I think it might be worth waiting a little while as scart is not entirely important to me... as long as the dvd player works through component, i'm happy :D
    Then i'll go for a new one in a couple of months, hopefully the media boxes would be better by then.
     
  11. KelvinHT

    KelvinHT
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    I get my drop outs mostly when playing the Xbox, usally twice during a hours play. At the weekend was the first time I played a NTSC disc for the full running length of the film and had 2 drop outs.

    Sky would not be a problem Singh, as it will run a 625i not the problematic 525i, I have sky & freeview and do not get a drop out
     
  12. Diapason

    Diapason
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    KelvinHT,

    If you wait long enough you can get dropouts on everything! I've had it on inputs 1 (NTL digi) and 3 (DVD), both via SCART, with 625i and 525i material.

    My first replacement box didn't help. I'm awaiting another replacement.

    Si
     
  13. reedp54

    reedp54
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    I too had drop outs when I first had the screen in November, you need to have the software on the media box uprgaded to prevent this.

    A change of media box will not guarantee the latest software which fixes the problem. Your best bet is to get in contact with pioneer and get an engineer out to install the latest software.

    This worked for me and have had no drop outs since November.
     
  14. Diapason

    Diapason
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    Yeah I tried that, but Pio (in Ireland at least) were denying there was an official "problem" last time I heard. They supposedly didn't know anything about software upgrades.

    In any case, the replacement I'm waiting for is a new shipment, and I assume they're not still shipping faulty units.

    Si
     
  15. KelvinHT

    KelvinHT
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    just had this from Pioneer

    Hi,

    Thanks for the hyperlink......we are aware of all the AV Forums, but we are waiting for the factory response to the question.

    Regards.
    Customer Relations.
     
  16. Singh

    Singh
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    Well I think I will contact them about this too, because if enough of us notify them of the problem, they *should* accept that they have screwed up, making the problem official and hopefully they should get it sorted quickly for everyone who is experiencing the problem.

    So does/will pioneer replace the media box or does the shop you bought it from do it???

    Is there any way in checking that the replacement media box would have the new firmware (serial number or something)???
     
  17. KelvinHT

    KelvinHT
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    I think the build date on the back will do it, mine is a Oct 03. I recieved the 434 Mid Jan 04
     
  18. Singh

    Singh
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    build date: november 2003
    bought it on new years eve

    The 2004 ones must be all good, whilst the 2003 ones have the problems.
     
  19. KelvinHT

    KelvinHT
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    Got a Pioneer Eng coming round tomorrow with a beta software release for the 525i RGB video drop out problem.
     
  20. Beefer

    Beefer
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    That could be interesting.

    Hope they do something about the fan noise aswell.
     
  21. KelvinHT

    KelvinHT
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    Fan Noise ? havent heard that yet.
     
  22. Beefer

    Beefer
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    On mine its like a drone that gets loader the hotter the room gets. Bit like the xbox but slightly softer and muffled.
     
  23. symanski

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    Are you using the Microsoft Advanced SCART lead? I've noticed that other leads don't perform as well as the Microsoft lead. Also, some DVD players have poor control of the output, which again can lead to drop outs. It's a problem which is becoming more common as manufacturers shave pennies off the cost of DVD players etc.

    All the best,

    Dr John Sim.
     
  24. KelvinHT

    KelvinHT
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    hi, yes I'm using the the MS cable & I'm using a Pioneer DVD player and it happens with both units in the same video mode RGB 525i
     
  25. Beefer

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    What was the outcome from the Engineer visit KelvinHT?
     
  26. KelvinHT

    KelvinHT
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    All is looking good so far, I have had no dropout since this new software install, have to feedback to Pioneer this week.

    2 hours running at 525i with no drop out
     
  27. neilma

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    KelvinHT,

    Did you get any feedback from Pioneer about this (are you still problem free??). I have been waiting for them to get back to me about this and wanted to know what the current situation was/is before I go back to them.

    Cheers

    Neil
     
  28. KelvinHT

    KelvinHT
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    Neilma,

    I didnt get any feedback from Pioneer after I informed them that all is well so far.

    I have not see the fault I had since the patch was installed.

    CheeRS

    Kel
     
  29. symanski

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    Kel,
    good to hear that you've got it sorted now.

    All the best,

    John.
     

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