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Just got my Philips 32PF9986 fired it up to find 1 faulty pixel about 3" down from the top, right in the middle, on a blue screen it is fine, but during normal TV it stays constantly RED. Looks like it's half working.

Do any of you know if I can get it changed, it came from John Lewis.

Not shure what Philips policy is on stuck pixels.


Active Member
Contact JL and tell them that you have a dead pixel, but that you are going to keep it a few more days before requesting a replacement. The pixel may (slim chance) come back to life. If it doesn't in few days then you are entitled to a replacement.



Active Member

what is philips pixel policy , i have one that im not too bothered about as i really have to hunt to find , i contacted empire direct and they said philips said no chance to an exchange as it was within tolerance but i could return for a refund.

contacted philips and they said:

"Thank you for your recent e-mail.

We hope that you will accept our apologies for the difficulties you
are experiencing with your model 37PF9986/12.

With regards to the problem that you are experiencing with the green
pixel located on the centre of the screen we would ask that you
contact the retailer from whom you purchased the TV, who may resolve
matters directly for you on a local basis according to their policy.

We trust that upon contacting the above, this matter will be resolved
to your complete satisfaction.

so someone is giving me the run around ,i can see it from about two foot away but i really have to look,

but this has made me a bit miffed and determined to get it changed.


Active Member
Guys, the TV isn't perfect. I would push really hard for a replacement from your retailer. Philips screens haven't been too suceptible to dropped Pixels, so your replacement is likely to be OK.

Go gettem'!!


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